Account Director

About the role

This is an opportunity to join OLIVER's award-winning in-house studio embedded with a leading global consumer goods brand in Manila, as an Account Director delivering best-in-class client services across retail, digital content, and social campaigns. Based in Manila and working on-site, you'll lead the day-to-day management of a fast-moving creative account - acting as the primary client contact and ensuring seamless delivery across multiple concurrent projects. Your ability to build trusted client relationships, drive high-quality output, and keep complex workstreams on track will be central to the studio's success. We offer reasonable adjustments throughout the recruitment process. The Account Director is responsible for the health and performance of a major creative account. You'll oversee project delivery, client satisfaction, and team coordination - serving as the key escalation point for clients and internal teams alike. Working closely with creative, production, and operations leads, you'll ensure the studio consistently delivers work that meets and exceeds client expectations. You'll also identify growth opportunities, support the development of your team, and uphold the agency's standards of service and quality.

Responsibilities

• Client Services:
• Act as the primary day-to-day client contact, ensuring a consistently positive and proactive client experience
• Maintain clear, timely communication with clients - in person and supported by documentation in writing
• Champion brand guardianship across all projects, ensuring consistency and quality at every touchpoint
• Constructively challenge clients where appropriate and proactively present added-value solutions developed with the project team
• Negotiate outcomes that work for both the client and the agency team, balancing ambition with delivery reality
• Stay current with industry developments, innovations, and agency case studies - bringing relevant insights to clients
• Processes and Operations:
• Ensure internal processes are followed consistently across the account
• Train and onboard team members on internal workflows and ways of working
• Serve as the escalation point when client or internal SLAs are not met; work with relevant stakeholders to identify and resolve process gaps
• Communicate process changes and studio updates clearly to the team and ensure adoption
• Triage incoming briefs using the tier system in collaboration with the Client Services Manager and Lead Creative
• Allocate account management resource across the team
• Identify significant upcoming workloads that could impact studio capacity and escalate proactively to senior leadership
• Project Delivery:
• Lead delivery on Tier 2 and Tier 3 projects, as well as new business opportunities and new work types
• Monitor project run rates and client satisfaction through regular check-ins with job owners and weekly WIP reviews
• Escalate at-risk projects to senior leadership promptly and with clear context
• Support job owners to keep projects on track, ensuring the client's objectives and the agency's delivery requirements are mutually understood
• New Business Development:
• Identify organic growth opportunities through existing client relationships, actively looking to expand the scope and value of the studio's work
• Work with creative and senior leadership to develop proposals and plans for new capabilities or services
• Team Development:
• Manage and develop direct and/or indirect reports, supporting their performance and professional growth
• Foster a collaborative, client-centric team culture that values quality, accountability, and continuous learning
• Actively contribute to knowledge-sharing and facilitate learning across the studio
• Support improvements to business practices, creative processes, and internal ways of working
• What you need to be great in this role:
• Proven experience managing creative accounts across retail, digital content, and social campaigns in a creative agency environment
• Track record of building strong, trust-based client relationships and delivering against complex, multi-project accounts
• Solid understanding of creative agency workflows, from brief to final delivery
• Experience managing and developing team members, with a focus on

Benefits

Additional Information

Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group , we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Role: Account Director Location: Manila, Philippines

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at oliverseapac? Share your experience