It Operations Engineer, End User Computing

Responsibilities

• Lead delivery of best-in-class end-user technology services across the firm, shaping the support model and directly improving the client experience
• Build and operate hands-on support for PCs, laptops, video conferencing solutions, mobile devices, and collaboration tools to enable high-performance teams
• Troubleshoot and resolve complex hardware, software, and connectivity issues with urgency, clear communication, and client-focused outcomes
• Develop and deliver training, documentation, and knowledge articles to increase technology adoption and client self-sufficiency
• Automate repetitive operational tasks and implement scripting solutions to improve reliability and reduce mean time to resolution
• Manage small and large-scale technology projects by producing written project plans, coordinating resources, and delivering timely status reports
• Partner with vendors and on-site service providers to establish service levels, coordinate escalations, and drive resolution
• Own the incident lifecycle using the incident tracking system, perform root cause analyses, and implement corrective actions to prevent recurrence
• Provide rotational 24x7 on-call support and remain flexible for domestic and international travel to support critical deployments and escalations
• Perform routine system health checks, workstation builds, moves, adds, and changes, and coordinate hardware lifecycle activities to maintain operational readiness
• WHAT'S REQUIRED
• 5+ years of experience in client service, desktop support, or technical support role with demonstrated proficiency supporting PCs, laptops, video conferencing solutions, mobile devices, and voice systems
• Bachelor's degree in technology, computer science, or a related discipline from an accredited institution
• Demonstrated experience supporting investment professionals in the financial industry
• Knowledge of market data and electronic trading platforms such as Bloomberg and Neovest
• Experience scripting and automating operational tasks using tools such as PowerShell and Splunk
• Proven ability to troubleshoot and remediate complex issues across an enterprise, produce root cause analyses, and recommend risk mitigation actions
• Experience using an incident tracking system to document, track, and report incidents, problems, and service requests
• Availability to provide rotational 24x7 on-call support and flexibility for domestic and international travel
• Strong client service skills, self-direction within a global team, and an appetite for learning new technologies
• Commitment to the highest ethical standards
• WE TAKE CARE OF OUR PEOPLE
• We invest in our people, their careers, their health, and their well-being. When you work here, we provide:
• Fully-paid health care benefits
• Generous parental and family leave policies
• Volunteer opportunities
• Support for employee-led affinity groups representing women, people of color and the LGBT+ community
• Mental and physical wellness programs
• Tuition assistance
• A 401(k) savings program with an employer match and more
• ABOUT POINT72

Benefits

Additional Information

A Career with Point72's Technology Team As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm's IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We're a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications. As a member of Point72's Technology team, we encourage and support your professional development from day one-helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity-all while delivering real business impact for our multi-billion-dollar global business.

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