Client Solutions Specialist

Responsibilities

• The Client Solutions Specialist assists in the maintenance and support of Ticketmaster's current and introduced products which includes working to:
• Manage client builds and changes using the Archtics and Account Manager product.
• Manage and support client Account Manager membership site configuration.
• Configure member upgrade and entry entitlements.
• Manage and prioritise client support requests.
• Communicate and demonstrate product updates, new features and functionality.
• Provide training of new features and functionality (including supplemental tailored documentation where appropriate) to clients and internal Ticketmaster staff.
• Understand, prioritise, and effectively communicate software issues for escalation.
• Provide event day support to clients and internal Ticketmaster staff.
• Facilitate improved product usage through suggested business process improvements and advanced training.
• Facilitate product advancement through communication of client suggestions of increased product functionality.
• Assist the Client Solutions Support Team with maintenance, installations, and conversions of existing and new clients.
• To adhere to quality management, safety and environment company policies
• WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• The Client Solutions Specialist maintains and supports Ticketmaster's current and introduced products. This includes working to:
• Prioritise, manage and complete support requests.
• Help the team deliver client builds and configuration changes within the Archtics and Account Manager platforms.
• Support and manage client configurations of Account Manager membership sites.
• Assist with member upgrades and entry entitlement configuration.
• Assist with training on new features and functionality for clients and internal staff, including the creation of tailored documentation as needed.
• Identify, prioritise, and escalate queries or requests effectively to the appropriate teams.
• Provide event day support to clients and internal Ticketmaster staff.
• Help to drive improved product usage through business process recommendations and training.
• Contribute to product development by relaying client feedback and suggestions for enhanced functionality.
• Support the Client Solutions team with system maintenance, software installations, and client conversions.
• Create and maintain both internal and client-facing documentation.
• Assist with client settlement processes as required.
• Help the team identify opportunities to enhance internal workflows and contribute to continuous improvement initiatives.
• YOU (BEHAVIOURAL SKILLS)
• Well-developed interpersonal and communication skills in addition to written skills for documentation and communication with clients.
• Proficiency with Microsoft Office products.
• Proven ability to handle more than one task at once and prioritise tasks.
• Demonstrate flexibility in any given task.
• Demonstrated ability to plan based on management of own time and management of others.
• Ability to work flexible hours.
• Good presentation skills.
• Box office and/or seasonal ticketing, membership and subscription experience preferred but not required.
• LIFE AT TICKETMASTER
• We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
• Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket

Benefits

Additional Information

Job Summary: JOB DESCRIPTION - Client Solutions Specialist Location: Melbourne, Australia Division: Ticketmaster Australasia Line Manager: Client Solutions Manager Contract Terms: Permanent, 38 hours per week THE TEAM The Client Solutions team, which is part of the Global Support & Operations organisation, is responsible for providing outstanding support for internal teams and the Ticketmaster client base. The team mission "Support the Client, Support the Account Teams, Support the Fan" and strives to provide excellent support while realising improvements in efficiency, ever-changing technology, support needs and professional growth for the staff. THE JOB The Client Solutions Specialist is responsible for delivering exceptional product and client support across Ticketmaster's Archtics platform and integrated tools. In this role, you will partner with clients to configure, maintain, and optimise their systems, while providing hands-on guidance, training, and event day support. By combining technical knowledge with excellent communication skills, you will drive client satisfaction, contribute to product improvements, and help maximize the value of Ticketmaster's solutions.

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