Counter Salesperson

Benefits

Additional Information

As a Counter Salesperson, you will provide sales support to walk-in customers who come to our order desk. You will provide the highest level of customer service by maintaining, stocking, and keeping a clean counter sales area. In addition, you will provide support to customers by answering questions, picking, and entering orders and following up on any backorders. Support will also be provided to the Inside Sales and Outside Sales functions. Additional duties will include: Assist customers who purchase material at the order desk Research product for customers and provide recommendations on our assortment of product Drive sales growth through ownership of order desk merchandising, product promotion, and generate leads for account managers while networking with customers at the order desk Enter, pick, and pack sales orders generated at the order desk Maintain and clean the order desk area including any merchandising displays Inform the buyer when stocks levels are low Follow up on backorders with vendors and provide customers accurate delivery dates Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures Navigate and find a solution for customer concerns and complaints Perform other tasks as requested by the Profit Centre Manager Grade 12 diploma or equivalent; College and/or University degree an asset A minimum of 2 years of experience with customer service or counter sales Outstanding customer service and verbal communication skills Excellent relationship building skills with customers, vendors, and teammates Ability to learn and operate the applicable software system used to process orders Experience working in a fast-paced environment Intermediate math skills with a strong attention to detail Ability to learn how to operate material handling equipment Possess a strong work ethic and a high standard of integrity Ability to work well independently and in a team setting Preferred Skills: Previous experience with or knowledge of plumbing and building products an asset Ability to use the Internet as a resource to problem solve and find alternative solutions for customers Experience using Infor M3, Word, Excel, and Outlook Salary Range - $50K to $55K EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas. EMCO uses third-party artificial intelligence to assess resumes to facilitate the review of candidates.

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