Manager, Scaled Contract Management

Responsibilities

• Lead and develop a team of Contract Managers responsible for resolving billing and contract enquiries for a high volume of customers.
• Drive day-to-day operational excellence through clear goal setting, performance management, and career development planning.
• Optimise workflows and scale automation to improve efficiency, accuracy, and customer experience.
• Analyse customer and performance data to identify trends, remove friction, and implement operational improvements.
• Partner closely with Legal, Operations, Customer Success, and regional leadership to ensure alignment and seamless contract processes.
• Evolve and refine existing playbooks while identifying opportunities to build new scalable processes.
• Foster a high-performance, inclusive team culture grounded in accountability, ownership, and customer focus.
• Navigate ambiguity and change with clarity, ensuring the team remains focused, motivated, and aligned to business goals.
• Required Qualifications
• 3+ years of direct people management experience, with a demonstrated track record of coaching and developing individual contributors.
• Experience leading teams in high-volume, operational environments.
• Strong analytical skills with the ability to interpret performance data and translate insights into action.
• Experience collaborating cross-functionally with Legal, Operations, or Customer Success teams.
• Ability to operate autonomously in complex, fast-paced environments while exercising sound judgment.
• Exceptional organisational skills and attention to detail, with a track record of improving efficiency.
• Strong written and verbal communication skills with the ability to build relationships across levels.
• Nice-to-Have Qualifications
• Experience in a SaaS or technology company.
• Familiarity with contract management processes, billing workflows, or terms of service.
• Experience driving automation or process optimisation initiatives.
• We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you.
• If you need accommodations or assistance due to a disability, please reach out to us using this form .
• If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
• Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
• Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here .
• India Applicants: link to HubSpot India's equal opportunity policy here .
• About HubSpot
• HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
• We're building a company where people can do their best work . We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
• Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
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Benefits

Additional Information

POS-25459 Role Summary Our mission at HubSpot is to help millions of organizations grow better. As the Scaled Contract Management - Team Manager (1:Many), you will lead and develop a high-volume Contract Management team supporting our Scaled customers with billing and contract enquiries. You'll build on established processes while driving operational excellence, improving efficiency through automation, and strengthening cross-functional partnerships. This role blends people leadership, data-driven decision-making, and continuous improvement in a fast-paced, evolving environment.

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