CRM Campaign Project Manager

Responsibilities

• Planning, assigning tasks and directing team for execution as per planned queue.
• Understanding and explaining risks & issues and maintaining related records
• Reviewing functional / creative briefs based on an understanding of what is technically possible for a specific build
• Working with cross functional teams to ensure all necessary inputs required for production are available on time.
• Reviewing the tasks and confirm timeline feasibility , identify opportunities within existing queue to overcome any delays.
• Share critical dependencies impacting timelines and required extensions from stakeholders
• Essential Requirements:
• BTech / Masters in Technology or Masters in Business Administration.
• Minimum 7+ years of proven experience in managing Digital/technology focused projects or driving key initiatives within the digital marketing specifically for Content management Systems.
• Good experience in managing delivery of projects across complex matrix & global environments -
• Digital experience/knowledge is a must.
• A Project Manager with strong technical background is mandatory
• Proven SFMC (Salesforce Marketing Cloud) experience managing projects and having strong functional knowledge of the tools
• Strong Communication and collaboration skills
• Supports collaboration and has good teamwork skills; Pro-active in handling complex situations & problems; Must have attention to detail
• Familiarity with and adaptability to new-generation technologies and trends (Gen AI and Agentic AI) is highly preferred
• Languages:
• English
• Commitment to Diversity and Inclusion
• Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
• Accessibility and Accommodation:
• Skills Desired
• Agility, Analytical Thinking, Brand Awareness, Business Analytics, Cross-Functional Collaboration, Digital Marketing, Marketing Strategy, Media Campaigns, Project Management, Project Planning, Sales, Stakeholder Engagement, Stakeholder Management, Strategic Marketing, Waterfall Model

Additional Information

Job Description Summary A CRM Project Manager with strong Salesforce Marketing Cloud (SFMC) experience and technical background who owns the end-to-end internal production activities, ensures adherence to planned schedules and flags any risk to Campaign Manager for further alignment with brand teams and AoRs. Job Description

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