Senior Manager, Employee Communications-(Hybrid)
External
Central1resources · Toronto, CanadaFull-timeHybrid2w ago
Leadership
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Responsibilities
- Strategic communications leadership
- Lead the development and execution of enterprise internal communications strategies aligned to Central 1's business priorities, transformation initiatives, and culture blueprint
- Develop and maintain a clear, compelling strategic narrative that is consistently woven across internal channels, leadership communications, and employee touchpoints
- Provide trusted counsel to senior leaders on internal communications approaches, messaging, and employee engagement strategies
- Anticipate employee information needs and sentiment, ensuring proactive, transparent, and timely communication
- Employee experience & engagement
- Ensure communications meaningfully support employee understanding, connection, and pride in working at Central 1
- Partner with People & Culture and Marketing to develop and amplify a strong, authentic employer brand and employee value proposition
- Support leaders in effectively communicating with their teams through messaging frameworks, toolkits, and guidance
- Contribute to initiatives that strengthen culture, engagement, and organizational alignment during periods of change
- Channel strategy & content excellence
- Oversee and continuously improve internal communication channels (e.g., intranet, newsletters, leadership updates, town halls) to ensure effectiveness, usability, and reach
- Establish best practices, standards, and editorial governance across internal communications
- Ensure content is clear, consistent, and aligned with Central 1's brand and voice
- Balance efficiency with impact-streamlining channels and approaches while improving reach and engagement
- Collaboration & stakeholder partnership
- Work cross-functionally with Marketing, External & Client Communications, People & Culture, and other internal partners to ensure aligned and coordinated messaging
- Lead and contribute to cross-functional initiatives and projects that require integrated communications support
- Act as a key connector across teams to ensure employees receive consistent and coordinated information
- Team leadership
- Lead, coach, and develop a high-performing internal communications team member
- Foster a collaborative, accountable, and continuous improvement-oriented team environment
- Set clear objectives, provide feedback, and support ongoing professional development
- What you'll have
- Post-secondary education in Communications, Journalism, or a related field, or an equivalent combination of education and experience
- 10+ years of progressively senior experience in internal or corporate communications
- A senior level of certification or accreditation, preferred SCMP, ABC or APR.
- Significant change management / change communications experience. Prosci certification is an asset.
- Demonstrated experience developing and executing internal communications strategies in complex organizations
- Exceptional storytelling ability, with strength in translating business strategy into clear, engaging, employee-focused messaging
- Experience managing communication channels and driving continuous improvement in reach and effectiveness
- Strong stakeholder ma
Benefits
Work-life flexibilityHybrid work environmentVariable annual incentive planGenerous annual vacation allotmentTop-notch flexible benefits plan including family building and gender affirmationRetirement Plan, matched contributions at 6%Access to a learning platform and educational assistance supportAccess to a virtual wellness platformCareer development opportunitiesWellness Flex Fund to support personal interest and activitiesDay off to volunteer in your community and other paid time off optionsCorporate discounts*subject to employment agreementJob Summary:As the Senior Manager, Employee Communications, you will lead the planning and delivery of internal communications that enable employees to feel informed, connected, and engaged in Central 1's strategy, culture, and purpose.You will play a critical role in shaping and delivering a clear, consistent, and compelling employee experience -- ensuring our people understand where we're headed, why it matters, and how they contribute.Working in close partnership with Marketing, People & Culture, and business leaders across the organization, you will lead the development of internal communication strategies, channels, and content that bring our culture blueprint and strategic narrative to life.This role includes leadership of a small team and requires both strategic thinking and hands-on execution.Paid time offFlexible schedule
Additional Information
Central 1 cooperatively empowers credit unions and other financial institutions to deliver banking choice to Canadians. Central 1 provides critical services at scale to enable a thriving credit union system. We do this by collaborating with our clients, developing strategies, products and services to support the financial well-being of their more than 5 million diverse customers in communities across Canada. For more information, visit www.central1.com .
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