Engineer-Gen AI / AI DevOps (Gen DevOps)

About the role

The Product Operations Engineer executes day‑to‑day operational work to ensure products run reliably in production. This role focuses on tenant configuration, operational backlog execution, release support, and close coordination with support and engineering teams to meet customer commitments

Responsibilities

• Triage and resolve operational tickets including configuration changes, approved data fixes, and access enablement.
• Execute run backlog items and participate in sprint and ops cadence as assigned.
• Support release and maintenance activities by performing validation checks, smoke tests, and release communications.
• Maintain and improve runbooks, FAQs, and knowledge base articles to support L0/L1 teams.
• Participate in hyper‑care during major launches when required.
• Escalate defects, capacity risks, and policy issues with clear evidence and customer impact.
• Gen ‑ AI / AI DevOps (Gen ‑ DevOps) Responsibilities
• Support operational execution for AI‑enabled features, including tenant enablement and access controls.
• Perform AI operational validations such as prompt checks, feature‑flag verification, and inference health checks.
• Follow AI runbooks for known issues and escalate deviations or failures.
• Document recurring AI operational issues and contribute improvements to runbooks and self‑service content.
• Education / Professional Experience/ Qualifications
• 4+ years in technical operations, support engineering, or software delivery.
• Familiarity with cloud‑hosted applications and ticketing systems.
• Basic scripting or SQL skills for diagnostics and data checks.
• Strong written and verbal communication skills.
• Bachelor's degree or equivalent practical experience.

Benefits

Additional Information

Techwave , we are always in an exercise to foster a culture of growth, and inclusivity. We ensure whoever is associated with the brand is being challenged at every step and is provided with all the necessary opportunities to excel in life. People are at the core of everything we do. Who are we? Techwave is a leading global IT and engineering services and solutions company revolutionizing digital transformations. We believe in enabling clients to maximize the potential and achieve a greater market with a wide array of technology services, including, but not limited to, Enterprise Resource Planning, Application Development, Analytics, Digital, and the Internet of things (IoT). Founded in 2004, headquartered in Houston, TX, USA, Techwave leverages its expertise in Digital Transformation, Enterprise Applications, and Engineering Services to enable businesses accelerate their growth. Plus, we're a team of dreamers and doers who are pushing the boundaries of what's possible. And we want YOU to be a part of it. Job Description Role: Engineer- Gen ‑ AI / AI DevOps (Gen ‑ DevOps) Experience: 3-5 Years of experience Location: Hyderabad

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