Senior Manager, Premium Products

Responsibilities

• Quarterback the ongoing development and day-to-day execution of the CLEAR Concierge cross-functional roadmap, enabling growth while ensuring the team delivers a seamless member experience at scale
• Support go-to-market initiatives for premium offerings, including project and partner coordination, launch execution, and ongoing optimization
• Coordinate cross-functional initiatives across Operations, Marketing, Product, Engineering to drive execution against business priorities
• Build and manage relationships with strategic partners to expand customer value and service offerings, serving as the day-to-day point of contact for external partners, ensuring strong communication, alignment, and execution across initiatives
• Operationalize partnerships and manage ongoing partner success and deliverables
• Identify opportunities to improve existing premium experiences and support the launch of new services across CLEAR's physical and digital footprint
• Track business performance, customer insights, and operational trends to recommend improvements that drive growth and customer satisfaction
• How you'll measure success:
• Growth in premium product revenue and customer adoption
• Successful execution of partner initiatives and strategic projects
• Customer satisfaction, retention, and net promoter score (NPS) performance
• Partner engagement, satisfaction, and contribution to business growth
• What you're great at:
• Experience in partnerships, project management, business operations, and/or premium member experience environments
• Strong ability to manage complex cross-functional initiatives and drive execution across multiple stakeholders
• Developing and executing implementation plans and standard operating procedures
• Building and maintaining strong external relationships with strategic partners and vendors
• Balancing strategic thinking with hands-on execution in fast-paced, evolving environments
• Strong organizational and project management skills with exceptional attention to detail
• Communicating effectively with senior leaders, external partners, and operational teams
• Leveraging data and customer insights to improve performance and member experience
• Operating with a strong sense of ownership, accountability, and follow-through
• Passionate about delivering elevated hospitality and customer experiences at scale
• How You'll be Rewarded:
• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
• CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if

Benefits

Additional Information

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier-physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it's at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. The Senior Manager, Premium Products will support the growth and execution of CLEAR's premium experiences portfolio, including CLEAR Concierge. This role will serve as the day-to-day business lead across partner management, operational coordination, and strategic initiatives to ensure exceptional member experiences and scalable growth.

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