Front Office Manager

About the role

Primary Responsibilities Team management and cross-departmental responsibilities Responsible to control Front Office operations in regards of accounting procedures and guest service procedures. In coordination with Sales & Marketing control of reservations department. Continuous departmental training is key responsibility. Responsible to constantly review and update Job Description and standard operation procedures. Commercial / Sales Promotes the hotel's range of services in order to increase sales. Applies and actively supports the hotel's pricing policy in order to increase REVPAR. Promotes the brand and/or Group loyalty program, adapting the sales pitch to suit the guest's needs. Encourages synergy within the marketplace by applying the inter-hotel coordination policy. Advises guests on potential trips to other Accor hotels. Conducts visits of the hotel and points of sale. Gives feedback to the Sales department. Management and administration Promotes the hotel's range of services in order to increase sales. Applies and actively supports the hotel's pricing policy in order to increase REVPAR. Promotes the brand and/or Group loyalty program, adapting the sales pitch to suit the guest's needs. Encourages synergy within the marketplace by applying the inter-hotel coordination policy. Advises guests on potential trips to other Accor hotels. Conducts visits of the hotel and points of sale. Gives feedback to the Sales department. Management and administration Monthly reporting on departmental revenue and expense. Responsible for controlling all confidential and financially related information of Front Office. Security/Confidentiality: Handle highly confidential financial, employee, corporate data, legal and tax information on daily basic. Hygiene / Personal safety / Environment Environment: Indoor, office environment. Standard hotel business hours must be maintained. Additional hours necessary to provide support for special functions that require the assistance of a Front Office Manager Professional working environment. Knowledge and Experience International Hotel background. Certification/Licence:No. 2 years experiences handling all Front Office Manager functions and Human Resourse. Preferably in the hospitality industry. Ability to work in a computer based, multi-task environment Certification/Licence:No. Must be computer proficient. Have ability to communicate fluently in the English language, both verbally and writing. Be able to communicate effectively at all levels. Be alert and reponsible, the business funtions seven day a week, 24 hours a day. A hospitalitties eviroment. Competencies A new service attitude centred on proximity, sociability and sharing experience. Ensure all staff embody the same mindset by developing each individual's sense of curiosity, open-mindedness, interpersonal skills and sense of initiative . Team spirit Enthusiastic Spontaneous and empathic Good listening skills and ability to anticipate Good presentation, confident speaking skills Dynamic Sales oriented

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