Customer Service Officer (Chemical Products) #84845

Responsibilities

• Accurately process and track customer orders in ERP systems.
• Confirm orders and provide clear delivery timelines.
• Respond promptly to customer inquiries and provide updates on order status.
• Resolve routine issues and escalate complex matters as needed.
• Coordinate with logistics, warehouse, and planning teams for timely fulfillment.
• Maintain accurate documentation and ensure compliance with company policies and regulations.
• Support workflow improvements, process implementation, and system updates.
• Manage invoicing, dispute resolution, and optimize order-to-cash efficiency.
• Achieve individual and team KPIs, including OTIF, order accuracy, and response times.
• Perform ad-hoc duties as assigned.
• APPLY NOW!!!
• Diploma in Business Administration, Supply Chain, Logistics, or a related field.
• Minimum 1 year of experience in customer service, order management, or supply chain operations.
• Strong problem-solving, communication, and teamwork skills.
• Experience in chemical distribution, manufacturing, or B2B industrial environments is preferred.
• Proficiency in ERP systems (SAP/TMS) and Microsoft Excel is an advantage.
• Detail-oriented with a customer-focused mindset.
• Candidates without prior experience are welcome to apply; training will be provided.
• Kindly apply through ANY of the following methods:
• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #84845 on the email subject.
• Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Additional Information

Job Description Industry/ Organization Type: Manufacture of Chemicals and Chemical Products Position Title: Customer Service Officer (Chemical Products) Working Location: Jurong West (Company transport provided) Working Hours: 5 Days (Monday - Friday, 8:00 AM - 5:00 PM) Salary Package: Basic Salary + AWS + Bonus Duration: Permanent Role

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