Quality Assurance Assistant

Requirements

• Education:
• High School graduate or equivalent with experience in related discipline required
• Work Experience:
• In-Flight catering experience is highly desired
• Experience in a customer service environment is preferred
• Technical Skills: (Certification, Licenses and Registration)
• ServSafe training and certification required once hired
• Language / Communication Skills:
• Excellent oral and written communication skills
• Job Dimensions
• Geographic Responsibility: Unit
• Type of Employment: Full time
• Travel %: None
• Exemption Classification: Non-exempt
• Internal Relationships: Hot Food kitchen
• External Relationships: N/A
• Work Environment / Requirements of the Job:
• Regularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours.
• In a normal production kitchen facility there may be physical discomfort due to temperature and noise.
• Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds.
• Detail oriented
• Strong organizational skills, able to prioritize responsibilities and multi-task
• Strong interpersonal skills, interact well with multiple departments as required
• Able to work with little supervision
• Organization Structure
• Direct Line Manager (Title): QA/Manager/Production Manager
• Dotted Line Manager (Title, if applicable): N/A
• Number of Direct Reports: 0
• Number of Dotted Line Reports: 0
• Estimated Total Size of Team: 1
• gategroup Competencies Required to be Successful in the Job:
• Thinking - Information Search and analysis & problem resolution skills
• Engaging - Understanding others, Team Leadership and Developing People
• Inspiring - Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving - Delivering business results under pressure, Championing Performance Improvement and Customer Focus
• Demonstrated Values to be Successful in the Position
• Employees at gategroup are expected to live our Values of Excellence , Passion , Responsibility and Respect . To demonstrate these Values, we expect to observe the following from everyone:
• Excellence
• We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.
• We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.
• Passion
• Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.
• We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.
• Responsibility
• We care about what we do, and we understand the impact we have on others and the planet.
• We always look out for each other -creating a safe workplace environment is everyone's responsibility .
• Respect
• Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.
• We respect each other's voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.
• The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.

Benefits

Additional Information

We're looking for motivated, engaged people to help make everyone's journeys better. This position is responsible for the oversight of all HACCP logs in the Hot Foods Production ensuring that the logs are completed as per company policies and procedures. The position is also responsible for ensuring that all FDA processes are followed. Annual Hiring Range/Hourly Rate: $22.00 Per Hour

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