Digital Knowledge Management Sr Associate

Responsibilities

• Assist in developing the knowledge management strategy, roadmap, and operating model for the Digital function.
• Collaborate with stakeholders to align initiatives with enterprise priorities.
• Manage and maintain knowledge flows and various platforms, including SharePoint sites, ensuring they reflect the needs of end users.
• Provide oversight on the content lifecycle, information architecture, and associated projects as a knowledge manager.
• Perform ongoing platform administration, including metadata maintenance and permissions management.
• Approve the provisioning of new sites within the functional area.
• Serve as the point person for decisions related to architecture, new features, system integrations, and implementation.
• Ensure compliance with Enterprise Knowledge Management governance standards, policies, and controls.
• Provide a working knowledge of AI concepts, evaluation/verification practices, and when/where AI is appropriate in KM processes.
• Effectively leverage Microsoft Copilot-content hygiene, permissions, information architecture, sensitivity labels, and governance.
• Consult with other lines of business and functional areas on cross-domain system integration.
• Partner with subject matter experts to regularly review and refine content to ensure ongoing business relevance.
• Set knowledge management objectives, define KPIs, and leverage data and analytics to continually improve the user experience.
• Produce and review reporting on content quality, site performance, and user adoption; present insights to stakeholders.
• Develop end-user documentation and training materials; deliver training and escalate capability gaps as needed.
• Other duties as assigned.

Requirements

• Education:
• Bachelor's degree in a related field or equivalent practical experience required.
• 3-5 years of experience in knowledge management, content management, or a related discipline.
• Expertise with Microsoft 365 SharePoint Online (required).
• Proficiency with Microsoft Forms (or comparable forms tool) to design and maintain business forms and surveys (required).
• Working knowledge of Microsoft Office applications preferred.
• Working knowledge of Microsoft Power Platform and web analytics tools preferred.
• Demonstrated project management experience and understanding of project life cycles.
• Technical/Soft Skills:
• Demonstrated ability to collaborate effectively with diverse stakeholders and influence outcomes.
• Proven success operating in complex, matrixed environments.
• Strong organizational, time management, and analytical skills with attention to detail.
• Ability to prioritize competing demands and manage multiple tasks simultaneously.
• Ability to remain composed and effective under pressure.
• Excellent written and verbal communication skills.
• General understanding of AI concepts and use cases within a knowledge management environment.
• Familiarity with Microsoft Copilot and Copilot Search.
• Familiarity with Microsoft Power Platform (Power Apps, Power Automate, Power BI).
• Experience with web analytics tools (for example, Microsoft Graph, Google Analytics, TyGraph, or equivalent).
• Ability to design and develop basic forms in SharePoint.
• Experience working in both SharePoint Classic and Modern environments.
• Experience applying AI-enabled search and productivity tools (for example, Copilot Search) and using effective prompting pr

Benefits

Additional Information

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. The Digital Knowledge Management Senior Associate is responsible for administering and enhancing Digital's knowledge platforms (for example, SharePoint) to enable effective information sharing and operational efficiency. These platforms serve as highly visible enterprise resources. Key responsibilities include supporting the modernization of Digital's intranet using SharePoint Modern, maintaining accurate and relevant content, streamlining information for internal users, monitoring site usage, managing security and permissions requests, and recommending enhancements to improve the overall user experience. This role partners with business stakeholders to define information architecture and user experience standards; oversees content governance and quality assurance; and establishes processes to ensure content remains accurate, relevant, and current. This position is part of the Enterprise Knowledge Management team and supports knowledge-related initiatives and activities, ongoing system maintenance, training support, reporting, and operational efficiency.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at rsm? Share your experience