Concierge

Responsibilities

• Build rapport with residents and respond to requests in a timely, efficient, and courteous manner
• Research, coordinate, and schedule resident services, including: Grocery delivery and relocation services
• Vehicle services (repair, washes, appointments)
• Dry cleaning pickup/delivery
• TV setup, wall mounting, and home services
• Transportation accommodations (airport transfers, rentals, taxis, limousines)
• Make reservations and arrangements for: Restaurants, events, and game tickets
• Floral orders
• Vet, kennel, and travel accommodations
• Manage amenity and penthouse reservations
• Receive and coordinate package deliveries (FedEx, UPS, etc.)
• Manage the Luxer package system, including daily audits
• Develop and distribute a daily resident newsletter
• Maintain up‑to‑date merchant, vendor, and service contact lists
• Coordinate with the onsite property management team to resolve requests and follow up on issues
• Assist with special resident requests as needed
• Additional Expectations
• Maintain a professional appearance at all times
• Participate in AMLI volunteer and community activities
• Support other AMLI communities when needed
• Schedule
• Full‑time, 40 hours per week
• Tuesday - Saturday schedule

Requirements

• High School diploma or GED required; Associate or Bachelor's degree preferred
• Minimum 3 years of customer service experience required
• Previous concierge or hospitality experience strongly preferred
• Strong knowledge of the local area, services, merchants, and attractions
• Proficiency in Microsoft Word, Excel, and internet research
• Excellent written and verbal communication skills
• Physical Requirements
• Ability to stand, walk, and sit for extended periods
• Occasional lifting of up to 10 pounds or more
• Ability to use standard office equipment and computer systems
• Perks & Benefits You'll Love:
• $27.00 - $30.00 an hour
• Comprehensive Health Coverage - Medical, dental, and vision insurance for you and your family.
• 401(k) with Company Match - We invest in your future.
• Generous Rental Discount at any AMLI apartment community
• Tuition Reimbursement - Keep growing in your career.
• Paid Time Off (PTO) - 20 days plus 9 paid holidays. PTO increases with tenure
• Why AMLI?
• AMLI Residential is a national, family‑owned developer and owner of luxury apartment communities.
• AMLI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Benefits

Additional Information

AMLI Residential is currently hiring a professional, service‑driven Concierge to join our luxury community at AMLI River North . This role is ideal for someone who thrives on delivering exceptional customer service and enjoys being the go‑to resource for residents in a fast‑paced, urban environment. The Concierge provides high‑level assistance to residents and guests, ensuring a welcoming experience while supporting day‑to‑day service needs. This role requires strong communication skills, attention to detail, and expert knowledge of local services, vendors, and amenities.

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