Principal Applied AI Analyst

About the role

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company's over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients' greatest ambitions. Job Description: Value Proposition Applied AI is most useful when it solves a real problem well. At First Citizens, we do not assume every problem requires generative AI, and we do not pursue new models simply because they are available. We use data science, machine learning, advanced analytics, and GenAI where each is appropriate - and we test rigorously whether the resulting solution is accurate, practical, and responsible. The Applied AI Analyst (P4) provides hands-on build and execution capacity within the FCI Applied AI team. Working under the direction of the India delivery lead and senior P5 technical practitioners, this role prepares data, builds and tests solution components, develops technical artifacts, executes defined evaluation plans, addresses defects, and supports the disciplined progression of approved AI use cases from experimentation toward implementation. This role is explicitly designed to build craft. At P4, the expectation is reliable, high-quality execution and growing technical independence. The most ambiguous design decisions, stakeholder commitments, delivery prioritization, and risk calls are ordinarily owned by senior team members - but that boundary moves as capability and judgment develop. The goal is for every P4 analyst to grow into the kind of practitioner who earns greater ownership through the quality of their work. Job Details Position Title: Principal Applied AI Analyst Career Level: P4 Job Category: Assistant Vice President Role Type: Hybrid Job Location: Bangalore Key Deliverables Hands-On Development and Technical Execution Build, configure, test, and document solution components for defined data science, machine learning, advanced analytics, and GenAI use cases under the guidance of the P5 senior analyst and India delivery lead. Prepare and analyze data; develop features, model prototypes, prompt configurations, retrieval components, test datasets, scripts, notebooks, code assets, and technical documentation as required by assigned work packages. Implement established solution designs and contribute observations and ideas for practical improvements in accuracy, efficiency, maintainability, testability, or reuse. Troubleshoot defects systematically, document assumptions and limitations clearly, and escalate issues promptly when data, platform, design, or control dependencies are blocking progress. Testing, Evaluation, and Documentation Execute defined evaluation plans for AI and analytics solutions, including performance testing, quality checks, data validation, reproducibility verification, and activities that support ongoing monitoring. For GenAI use cases, help create or curate evaluation datasets and run tests for relevance, groundedness, retrieval quality, content safety, human review workflows, and task-specific quality expectations - under the guidance of the P5 senior analyst. Maintain complete technical artifacts, test results, model and solution documentation, and the evidence records needed to support delivery reviews and Responsible AI or risk checkpoints. Apply strong engineering hygiene: version-controlled code, clear and complete documentation, repeatable testing procedures, and secure and appropriate data-handling practices throughout. Platform, Controls, and Reusable Capability Use approved data, development, and AI platform environments and support adoption of reusable patterns as the enterprise AI platform matures and makes more capabilities available. Follow defined governance, data management, security, and Responsible AI requirements in all development and testing activities. Contribute reusable code, test scripts, evaluation templates, technical documentation, and lessons learned that help the FCI Applied AI team improve its methods and efficiency over time. Participate actively in technical training sessions, peer code reviews, and knowledge-sharing practices across the Applied AI team. Collaboration and Professional Growth Work effectively with the India delivery lead, P5 senior practitioners, and FCI team members - communicating status, test outcomes, blockers, technical questions, and recommended actions

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