Processing Specialist I

Responsibilities

• Respond to customer inquiries via phone, chat, email, and text messaging using established scripts, tools, and procedures.
• Collect required customer and order information and accurately create and update cases within the support ticketing system.
• Enter and process warranty and non‑warranty orders in accordance with documented procedures.
• Set up and process warranty exchanges under defined guidelines.
• Coordinate with logistics and internal teams to resolve basic shipping issues and order discrepancies.
• Assist customers with website sales inquiries and guided transaction support.
• Participate in departmental projects and process improvement initiatives as assigned.
• Other duties as assigned.
• HOW YOU'LL DO IT
• Communicating Effectively - Developing and delivering multi-mode communications that convey clear understanding, taking into account the unique needs of different audiences.
• Individual efficiency - Effectively managing time and resources so that individual work is completed efficiently.
• Interpersonal savvy - Relating openly and comfortably with diverse groups of people. Building and maintaining solid working relationships with others.
• Problem solving - Defining a problem, determining the cause, identifying, prioritizing and selecting alternatives for a solution, and implementing a solution.
• Maintaining a high level of honesty, integrity, and confidentiality with respect to company matters.
• Complying with all Company policies and procedures, safety regulations, company safety policies and safely perform all duties , including but not limited to, promoting a safe workplace.
• WHAT TO BRING
• High School Diploma or GED equivalent.
• Excellent communication and organization skills.
• 1+ years of customer service or administrative support experience.
• Proficiency in Microsoft Office Suite.
• Physical Demands: Must be able to sit or remain stationary for extended periods of time.
• Monday to Friday 8:30AM to 5:30PM Eastern
• Premium Audio Company is an equal opportunity employer
• Assistance
• Understand your right to work
• At Premium Audio Company, we use E-verify to confirm you're authorized to work in the U.S.
• E-Verify - English & Spanish
• Right to Work - English
• Right to Work - Spanish

Additional Information

At Premium Audio Company, you'll work at the intersection of iconic audio brands (Klipsch, Onkyo, and Integra) and cutting-edge technology, helping shape how people connect with music in their homes and beyond. Join a team that values innovation, creativity, and quality. POSITION OVERVIEW The Processing Specialist I provides transactional and administrative support to the Customer Service/Product Support function. This role is responsible for routine customer communications, order entry, warranty processing, and accurate data management while following established procedures.

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