Product Manager (Staff/Principal)

About the role

We are hiring our first product manager - a builder with an anything-it-takes mentality. Someone energized by a complex industry, AI-forward, and who creates clarity and momentum everywhere they go. You'll work directly with a seasoned engineering team to own product prioritization and sequencing end-to-end: what we build, why, and in what order. You'll be the connective tissue between customers, engineering, and the rest of the company - translating deep customer understanding into a roadmap that drives real business outcomes. You'll shape the product function from scratch as a hands-on builder. You'll build the competitive and customer intelligence that informs every decision. Some days you'll be on calls with customers; others you'll be discussing product architecture with engineers or presenting to the CEO or board. You'll need to talk shop across that full spectrum with credibility.

Responsibilities

• Product prioritization and roadmap. Set prioritization and sequencing across customer needs, compliance requirements, technical debt, and new capabilities. Identify our biggest product bets along the way.
• Competitive landscape. Build and operationalize competitive intelligence. Go deep on competitors' features and marketing. Translate what you learn into product priorities and battle cards that sharpen our own positioning.
• Go-to-market partnership. Collaborate with sales and marketing on messaging and help represent the company at conferences, webinars, and customer-facing events.
• End-user and developer experience. Craft a product that's delightful for end users while building an API surface that's delightful for third-party developers and integration partners. Unify the principles of developer-centric platforms and simple, beautiful client-facing experiences.
• AI-forward building. Use AI and no-code tools to prototype, validate, demo, and spec. Continuously explore how emerging AI capabilities can transform what's possible in our product, our internal operations, and your own day-to-day responsibilities.
• Product-led growth and in-platform monetization. Drive expansion and stickiness through productization. Obsess over how product surface, UX, and onboarding unlock additional revenue. Run experiments, A/B tests, and monetization explorations. Build a sharp sense of what drives product adoption.
• What Success Looks Like
• Roadmap clarity within 90 days. You've shipped a clear prioritization framework and a 6-month roadmap that engineering, sales, and leadership align on without ongoing arbitration.
• Customer-driven product decisions are the norm. Customer insights flow into the backlog through a repeatable system, and the team can name the top five customer pain points and what we're doing about each one.
• Engineering velocity stays high while quality and customer trust improve. The team ships meaningful customer-facing improvements every sprint without compromising regulated workflows or breaking the trust we've earned with our clinics.
• We win deals and expand accounts because the product is differentiated. Sales and BD reach for your competitive positioning and win-loss analysis to close business, and expansion revenue from existing accounts grows materially against plan.
• The product function compounds. By month 12 you've built the rituals, instrumentation, and documentation that let the next PM hire ramp in 30 days - and you've made the case for what and who we should hire next.
• What You Bring
• Technical fluency. You're not writing production code, but you can hold your own in technical discussions, write SQL, and create analytics dashboards. You know enough about APIs and integrations to understand what's possible and what's hard.
• AI-native instincts. You build with AI tools (e.g. Claude Code, Cursor, Lovable, v0). You have demonstrated experience prototyping and valida

Additional Information

Product Manager (Staff/Principal) Location: Nashville, TN (hybrid) Reports to: Head of Product and Engineering Type: Full-time

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