Knowledge Management Lead

About the role

CACI is seeking outstanding IT candidates in support of the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air Force. CACI is leading the way in transforming IT services from an in-house, base-centric delivery model to an advanced enterprise service delivery model. CACI has an excellent opportunity for an experienced, self-directed Knowledge Management Lead. This position is in support of a Department of Defense (DoD) organization. As the Knowledge Management Lead it falls under you to assess the existing knowledge management processes and systems and recommend improvements to align with federal government standards and best practices. You will participate in and oversee the development, design, develop, and implementation of resources made available for internal and external users. The successful candidate must be able to communicate clearly and succinctly both written and orally, and present products and ideas in a business-like manner. The candidate will be required to work in dynamic fast paced environments that require team interaction and coordination of efforts. The candidate must be experienced in interfacing with both client managers and system users.

Responsibilities

• Lead & manage the daily tasks, activities, and performance of the knowledge management team.
• Establish relationships with functional departments and clients to promote awareness of Knowledge Management initiatives
• Develop and update documentation which includes process workflows, Knowledge Articles (How-To's, Troubleshooting), Standard Operating Procedures, Job Aids, Work Instructions, User Guides, and User Manuals
• Meet with stakeholders to define requirements and retrieve content for customer facing Knowledge Articles
• Champion program management methodologies for KM particular needs and successfully supervise and run program tasks while adjusting program strategy to address complex changing circumstances across multiple functional areas

Requirements

• Required:
• Ability to obtain/maintain a Secret Clearance
• 12+ Years of relevant experience (Bachelor's Degree in relevant field may be substituted for 5 years of relevant experience).
• 5+ years of working experience with Microsoft Office Suite (PowerPoint, Word, Excel, Visio, Teams, OneNote, Outlook)
• Understanding of Knowledge Management methodologies such as Knowledge Centered Service (KCS)
• Experience using AP writing format and AP Stylebook
• Desired:
• An active DoD Secret or higher clearance
• Proficiency in using Adobe Acrobat Pro
• TechSmith Snagit
• TechSmith Camtasia
• Experience with ITSM Tools, ie ServiceNow
• Experience working in the Department of Defense
• -
• What You Can Expect:
• A culture of integrity.
• At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
• An environment of trust.
• CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
• A focus on continuous growth.
• Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
• Pay Range :
• The proposed salary range for this position is:
• $73,800 - $155,100
• CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Benefits

Additional Information

Job Title: Knowledge Management Lead Job Category: Training Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Continental US * * *

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