Vice President, Lead Engineer - Infrastructure Operations

Responsibilities

• Infrastructure Operations
• Lead the day-to-day operation, support, and continuous improvement of enterprise infrastructure services - spanning cloud-hosted server environments, endpoint management, identity services, and enterprise application infrastructure.
• Manage and maintain cloud-hosted servers running enterprise directory services, database platforms, and business applications - owning the operating system layer while cloud engineering owns resource deployment and connectivity.
• Lead patch management, software installation, configuration management, permissions management, and services troubleshooting across all server and endpoint environments.
• Ensure reliable operation and patch compliance of server operating systems through enterprise patch management tooling and oversee endpoint management platforms to maintain a consistent and secure end-user computing environment.
• Lead vulnerability management prioritization and standard remediation workflows for infrastructure assets, operating under segregation of duty from application teams while ensuring proper cross-functional coordination and system availability.
• Oversee identity and directory services operations including service account management, group lifecycle, certificate-based authentication, and related operational processes in partnership with Cybersecurity.
• Monitor infrastructure health, capacity, and performance across all environments - proactively identifying risks, capacity constraints, and improvement opportunities before they become incidents.
• Coordinate with cloud engineering to ensure resource deployments, connectivity configurations, and infrastructure changes are aligned to operational requirements and do not disrupt production services.
• Network Operations
• Serve as the primary internal technical counterpart to managed services partners for network operations - driving monitoring, escalation management, and continuous service improvement.
• Leadership, Governance & Vendor Management
• Serve as the highest-level technical escalation point for complex infrastructure incidents, outages, and critical changes - coordinating resolution across internal teams, managed services partners, vendors, and offshore resources.
• Establish and enforce domain engineering standards: configuration baselines, change management guardrails, operational documentation, and infrastructure-as-code patterns across systems and network disciplines.
• Coordinate incident response, problem management, and root cause analysis activities - driving recurring issue reduction and operational maturity across the team.
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Benefits

Additional Information

Job Description Reporting to the SVP, Enterprise Architect - Infrastructure & User Enablement, the VP, Lead Engineer - Infrastructure Operations is a senior technical leadership role responsible for the design, operation, and continuous improvement of Antares' enterprise infrastructure services - including cloud-hosted server environments, endpoint management, identity services, and network operations. This position carries full accountability for end-to-end infrastructure operations, combining deep technical expertise with people leadership and operational ownership. Antares' infrastructure leverages cloud-hosted environments to support enterprise application services. The Lead Infrastructure Operations Engineer is responsible for managing server and endpoint environments at the operating system level - including patch management, software installation and configuration, permissions management, troubleshooting services, and connectivity - while partnering with cloud engineering teams responsible for resource provisioning and connectivity. This clear separation of duties ensures operational focus and accountability between teams. This role oversees onshore and offshore engineering resources supporting day-to-day infrastructure operations. For network operations, this role serves as the primary internal technical counterpart to managed services partners, coordinating operational support, incident response, and network monitoring. The Lead Infrastructure Operations Engineer is expected to be the highest-level technical escalation point within Infrastructure Operations - navigating complex incidents, coordinating vendor response, and driving accountability for service delivery across systems, cloud, and networking domains. This role operates under a segregation-of-duty model from application teams, providing direct infrastructure support while ensuring proper cross-functional coordination.

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