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Customer Service Representative

External
amerivet logoAmerivet · Morehead City, NC
Full-timeOn-site2w ago
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About the role

At PetDocks Veterinary Hospital, we're proud to be an AAHA-accredited hospital serving Morehead City, NC, and the surrounding community for over 25 years. Our team is passionate about providing high-quality care while creating a welcoming, supportive environment for both clients and employees. With a loyal client base and a collaborative team culture, PetDocks is a fast-paced hospital where team members are encouraged to grow, learn, and utilize their skills to the fullest. Job Summary: We are seeking a friendly and organized Customer Service Representative to be the first point of contact for our clients. The ideal candidate will have excellent communication skills and a genuine love for animals. As a Customer Service Representative, you will play a crucial role in ensuring smooth operations and enhancing the client's experience.

Responsibilities

  • Greet clients and their pets with warmth and professionalism.
  • Schedule appointments and manage the clinic calendar efficiently.
  • Answer phone calls and respond to inquiries promptly and accurately.
  • Maintain client records and update information as needed.
  • Process payments and handle billing inquiries.
  • Assist with administrative tasks such as filing, faxing, and data entry.
  • Ensure the reception area is clean and welcoming.
  • Coordinate with veterinary staff to provide seamless patient care.
  • Handle client concerns and escalate issues to management when necessary.
  • Stay informed about clinic services and promotions to inform clients.

Requirements

  • High school diploma or equivalent; additional education or certification in office administration is a plus.
  • Previous experience in a veterinary or medical office setting preferred.
  • Strong organizational skills and attention to detail.
  • Proficient in Microsoft Office Suite and comfortable with practice management software.
  • Excellent interpersonal and communication skills.
  • Ability to multitask and handle a fast-paced environment.
  • Compassionate and patient demeanor with a love for animals.
  • Availability to work flexible hours, including some weekends and holidays.

Benefits

Competitive salaryHealth and dental insurancePaid time offEmployee discounts on veterinary servicesOpportunities for professional developmentAt AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.Here's what you can expect when you join our team:Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.Health, dental, vision, life insurance, and mental health resources to support your overall well-being.Generous paid time off and holidays, because your personal time matters.A supportive, collaborative environment where everyone feels a sense of belonging.#LI-MW1Please note: Any Benefits listed above apply to full-time employees.At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.Health insuranceDental insuranceVision insurance401(k)Flexible schedulePerformance bonus

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