(UP $3K) Survey Officer

Responsibilities

• Assist respondents to complete selected surveys online or via manual collection.
• Ensure submissions via manual collection of the completed survey data are keyed into the system.
• Conduct field visits for selected respondents that are not contactable via phone.
• Perform daily updates of call outcomes using Excel files assigned to them.
• Handle objections from selected respondents in terms of survey participation professionally and politely.
• Diligently input case notes into system for each respondent to allow future reference and follow up action plans. i.e. call outcome, refusal to participate in survey etc.
• Attain key performance indicators (KPI) established.
• Job Requirements:
• Possess at least 'A' levels qualification or equivalent.
• Equipped with work experience in survey operations, sales, or customer service role.
• Able to handle objections and complaints and proficiently de-escalate these cases.
• Proficient in Microsoft Excel and internet usage.
• Effective team player but also an efficient individual contributor.
• Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.
• We regret to inform that only shortlisted candidates will be notified.
• PERSOL Singapore Pte Ltd - RCB No. 200007268E - EA License No. 01C4394 - EA Registration No. R23117223 (Poh Siew Ling)

Additional Information

Job Details: Salary: $3,000 Contract Period: Until 31 August 2026 OR 31 Dec 2026 (able to renew) Office Location: Nearest MRT Novena Working days and hours : 5 days work week across Monday to Sunday , Up to 44 hours per week (based on roster - example : 08:30am to 6:00pm OR 12:00pm to 9:30pm )

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