Carrier Relations Engineer

About the role

The Carrier Relations Engineer works with engineering, operations, and commercial teams to enhance services to ensure compliance, maintain network reliability, and provide excellent call quality in emerging markets. Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Z

Responsibilities

• Supporting onboarding of new carriers and expansion into new geographic markets. Participating in technical due diligence for new carrier partnerships and services. Providing engineering input for new product launches and service enhancements.

Requirements

• Demonstrate expertise in SIP trunking design, implementation, and troubleshooting.
• Demonstrate expertise in carrier-grade VoIP, signaling protocols (SIP), RTP, codecs, and principles of call routing.
• Work on troubleshooting UDP and TLS data flows effectively. Design and oversee carrier network interconnections and implement BGP routing protocols effectively.
• Possess practical understanding of SMS infrastructure and carrier messaging processes.
• Demonstrate knowledge of telecommunications APIs and integrate systems effectively.
• Demonstrate expertise in overseeing telecommunications vendors and suppliers.
• Demonstrate experience using carrier ticketing platforms and managing escalation workflows effectively.
• Understand telecom regulatory requirements across various regions.
• Demonstrate exceptional abilities in troubleshooting, maintaining detailed documentation, and effectively conveying information through clear communication.
• Salary Range or On Target Earnings:
• Minimum:
• $124,000.00
• Maximum:
• $271,200.00
• In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
• Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
• We also have a location based compensation structure; there may be a different range for candidates in this and other locations
• At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
• Anticipated Position Close Date:
• 06/30/26
• Ways of Working
• Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

Additional Information

Immigration sponsorship is not available for this position What you can expect At Zoom, we are seeking a Carrier Relations Engineer (CRE) for the Global Telecom Operations organization. The purpose of the CRE is to design, build, and support carrier-grade voice and messaging services. This role is responsible for SIP trunk architecture, carrier interconnects, and day-to-day management of assigned telecom partners.

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