IT Operations Analyst & Automation Engineer

Responsibilities

• ITSM & Problem Management - Participate in Post-Incident Reviews (PIRs) and problem management activities. Collaborate with engineering teams to research and develop long-term solutions.
• Knowledge & Process Improvement - Contribute to internal knowledgebases to support shift-left and improve service quality. Document IT processes and services to support service catalog and accountability initiatives.
• Asset & Configuration Management - Assist in automated collection and reporting of IT assets and CMDB data. Maintain accurate configuration records and asset inventories.
• Cloud Resource Management - Monitor and maintain taggable resources in hybrid cloud environments to support cost transparency and governance.
• KPI & Cost Metrics - Define, generate, and maintain cost-to-serve metrics for IT s

Benefits

Additional Information

About Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software. Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments. We are actively seeking a IT Operations Analyst and Automation Engineer . This role is based in India,Hyderabad. About Rimini Street, India, GCC. Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Street, India GCC India kick starting operations in Hyderabad , in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Street, India GCC started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc). Rimini Street, India GCC gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Street, India GCC is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion. Rimini Street, India has nicely emerged as Global Capability Centre (GCC), and proudly says, "if you are best of the best, you belong to Rimini". We are on a mission to contribute significantly to our "Rimini ONE" program, a turnkey Rimini Street service program that offers a comprehensive set of unified, integrated services that can run, manage, support, customize, configure, connect, protect, monitor, and optimize your Oracle and SAP ERP, database, and technology software. Position Summary We are seeking a measurement‑first, automation‑focused IT Operations Analyst who will lead a "measure before we act" discipline and collaborate closely with Network, Systems, Cloud, Service Desk, and Desktop Engineering. This role is central to our strategy of reducing cost per service, improving service quality, and driving operational efficiency through Instrumentation, automation, KPI-driven insights, cross-functional collaboration, that produce compelling business cases to drive departmental continual improvement projects. The ideal candidate will identify opportunities to automate repeatable tasks, develop low-code/no-code solutions, contribute to service documentation, and support strategic IT initiatives. This role will also play a key part in aligning desktop support with IT systems to foster innovation and shared solutions.

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