CS - EUV Upgrade Install and Relocation Engineer - Hsinchu

Responsibilities

• Problem analysis and approach
• Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, consult with others.
• Problem handovers and routing
• Handover problem or problem aspects to others (2nd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports).
• Installation
• Install equipment at customers locations, including equipment with new features, unload components, inspect for damage, assemble, align and test.
• Upgrade
• Execute hardware installation and perform system setup/recovery for upgrade packages as well as support locally owned field swaps by working according to an up-to-date plan and following the sequence.
• Provide feedback during execution in order to improve cycle time and performance.
• Procedures
• Based on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure.
• Process Optimization
• Signal gaps and improvement opportunities and reports it to the relevant stakeholders
• Training / advice
• Explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed.
• Knowledge build-up and transfer
• Maintain and broaden own knowledge, shares best known methods within the work group.
• Coaching
• Provide appropriate support and assistance to less experienced engineers on first tasks.
• Inclusion and diversity
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Requirements

• Other information
• Context
• Executes system Upgrade & Installations and Relocations and provides technical support for other CS activities when needed. Conducts mostly well-defined tasks, with a higher degree of independency and under limited supervision.
• Requires flexibilty and openess to accommodate various work settings, locations and interactions/collaborations with different colleagues.
• Experienced UIR Engineer with BSc degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience.
• Experienced in technical industry is required and/or semiconductor industry experience prefered.
• Experience in using computer applications, including data analysis tools, spreadsheet, and presentation software.

Benefits

Additional Information

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Company Intel

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