Quality Assurance Director

Responsibilities

• Customer Quality Leadership
• Act as the quality focal point for top-tier global customers, managing all quality-related engagements and escalations
• Own customer quality performance metrics (PPM, RMA, SCARs, audits, and scorecards) and ensure commitments are consistently met or exceeded
• Lead executive-level customer reviews, quality summits, and strategic business reviews
• Team Leadership & Development
• Manage, mentor, and develop a team of Worldwide Customer Quality Engineers, setting clear objectives and performance expectations
• Allocate resources and prioritize workload across customers, products, and escalations
• Establish best practices for customer engagement, issue resolution, and communication consistency across the CQE team
• Serve as a escalation point for complex or high-impact customer quality issues
• Issue Resolution & Risk Management
• Drive end-to-end resolution of complex customer quality issues, from containment through root cause and permanent corrective action
• Lead cross-functional teams (fab, assembly/test, R&D, product engineering, supply chain, etc.) using structured problem-solving methodologies
• Strategic Improvement & Influence
• Partner with internal leadership to influence design-for-quality, process robustness, and reliability strategies
• Use customer feedback and field data to drive continuous improvement and reduce cost of poor quality
• Experience managing quality for Top Tier Customers (AI customer experience is preferred)
• Expertise in structured problem-solving and root cause analysis
• Strong knowledge of semiconductor manufacturing processes (wafer fab, assembly, test, and reliability)
• Excellent communication skills with the ability to influence at technical, operational, and executive levels
• Experience leading geographically distributed teams
• Available to support domestic & international business travel
• Education:
• 10 years + BSEE or 8 Years + MSEE
• Customer Quality or Product Engineer supporting customers and/or the business unit
• The expected annual pay range for this position is $196,500 - $245,500. This position is also eligible for bonus opportunities and commission pay. Please note that the final offer amount will be dependent on geographic location, applicable experience, and skillset of the candidate.
• At Renesas, you can:
• Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.
• Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people's lives easier, safe and secure.
• Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the fir

Benefits

Additional Information

HYBRID Renesas Electronics America, Inc. is looking for a Director of Customer Quality Engineering to lead strategic quality team supporting key customers. This role serves as the primary quality interface between our organization and global key accounts, ensuring flawless execution, rapid issue resolution, and continuous quality improvement across advanced semiconductor technologies. The Director of Customer Quality will manage and develop a team of Customer Quality Engineers (CQEs) while operating at both technical and executive levels, driving customer confidence, protecting revenue, and strengthening long-term relationships.

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