Vice President, Mortgages Operations

About the role

Neo is looking for an exceptional operational leader to drive the growth and profitability of our fastest-growing business line. As VP, Mortgages (Operational Effectiveness), you will lead and scale our underwriting, fulfillment, and funding teams - owning the end-to-end operational engine that turns mortgage applications into funded loans. You'll sit at the intersection of sales, product, capital markets, and credit risk - ensuring Neo's mortgage operations deliver elite outcomes in speed, quality, compliance, and customer experience. This role requires a builder who can drive operational excellence at scale while maintaining the credit discipline and partner experience that fuel growth.

Responsibilities

• Build, manage, and scale highly effective and engaged mortgage operations teams (underwriting, fulfillment, and funding), alongside credit & risk counterparts, that consistently exceed turn-time and loan quality goals.
• Serve as a strategic partner to executive leadership - ensuring operations are fully aligned with capital markets, product, credit risk, and growth strategies
• Mentor and develop operational leaders, building the management bench for Neo's next phase of growth
• Champion cross-functional collaboration with Product, Sales, and Capital Markets - bridging technology, origination volume, and credit execution
• Drive streamlined processes to maximize efficiency while enabling continued scaling
• Define clear performance standards and create a strategic roadmap for initiatives that deliver measurable value
• Ensure high ROI on all operational projects and system improvements
• Maintain direct accountability for KPIs across customer satisfaction, operational performance, financial performance, and risk management
• Ensure operations and processes adhere to quality metrics as identified by credit & risk counterparts
• Stay ahead of evolving mortgage regulations and compliance standards - mitigating fraud and non-compliance risk
• Guarantee mortgage files are structurally sound, fully documented, and ready for quality review, funding, and securitization

Requirements

• Senior leadership experience in mortgage operations (underwriting, fulfillment, funding) within a Canadian lender, bank, or fintech
• Proven track record scaling operational teams while maintaining quality and compliance standards
• Deep knowledge of Canadian mortgage regulations, investor guidelines, and capital markets readiness requirements
• Strong commercial acumen - understands how operational decisions impact origination margin, portfolio quality, and growth
• Experience partnering with product, sales, credit risk and capital markets teams in a high-growth environment
• Data-driven operator - fluent in SLA management, productivity metrics, and look-to-book ratios
• Culture builder - fosters performance-driven teams where credit diligence and service excellence coexist
• Comfortable with ambiguity and pace of a scaling fintech
• 🚀 Total Rewards
• Salary: We provide a strong base salary aligned with market ranges, along with the flexibility to tailor your mix of cash and equity to match your longer term goals. Final compensation is based on your skills, experience, and scope. For exceptional talent, we're prepared to go above and beyond.
• What does life as an Owner at Neo Include?
• 🇨🇦 You will redefine the financial landscape with top talent in Canada to help everyday Canadians win, and grow quickly while doing it
• 📈 For eligible roles, ownership structure that enables you to share in our path to victory
• 🏅Earn BIG with our short term incentive plans (STIP)
• 👥 Collaborating with the brightest mind

Benefits

Additional Information

Join us to build a more rewarding financial future for all Canadians At Neo, we're on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn't for everyone. It's complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada. #1 on Deloitte's Technology Fast 50 for 2023, 2024, and 2025 - the first company ever to achieve a three-peat at the top! #1 Fastest Growing Company in Canada for 2024 by Globe & Mail Top-ranked mobile apps and credit cards Team of 500+ people 1M+ customers 10K+ retail partners

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