Member Services Consultant

Responsibilities

• To assist current and potential members in all forms of member communication
• Liaise with other team members to ensure member inquiries are resolved at first point of contact or within one business day
• Deal with correspondence in a timely and accurate manner
• Provide a high level of professional customer service
• Undertake training, development and multi-skilling as required
• Ensure knowledge is maintained in all aspects of health insurance legislation to ensure compliance with the industry "code of conduct"
• Develop and maintain comprehensive knowledge of the fund's products, operations, services, rules and benefits.
• About You
• You are someone who possess a positive, enthusiastic and collaborative work ethic. We pride ourselves on maintaining a positive, fun, and collaborative working culture whilst ensuring we provide our members a professional and efficient service over the phone.
• You will have:
• Previous experience in a customer service role within a contact centre environment
• Exemplary customer service skills
• Well-developed written and verbal communication skills
• Ability and willingness to learn the Fund's products, operations, rules and benefits
• Previous experience in promotion of products and services.
• Solutions focused with a positive and resilient outlook.
• About RT Health
• Our members come first. Always.
• Culture & Benefits
• Purpose-driven passion
• We're united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.
• Wellness and work-life balance
• We'll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:
• Flexible working arrangements
• 50% subsidy on HCF hospital and/or extras cover
• Family-friendly certified employer
• 18 weeks of parental leave for all new parents
• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
• Discounts on HCF's products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
• Collaboration and inclusivity
• Continuous learning and growth
• We believe in lifelong learning and provide opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.
• Next steps
• If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition - peopleservices@hcf.com.au to discuss.
• We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.

Benefits

Additional Information

Join Australia's oldest, registered health fund, RT Health. About the Role RT Health is looking for a Member Services Consultant to join our Member Care team in the contact centre. You will be the first point of contact for all members and other stakeholders when they contact the Fund. You will handle member queries on membership, payments and claims over the phone. You will provide outstanding services to our members and ensure a positive experience. This is a full time, max term contract to July 2028. Hours are Monday to Friday from 8:30am to 5:30pm. This role is based in the Sydney CBD with hybrid working available after training. You are required to work in the office a minimum of two days a week.

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