IT Support Technician

Benefits

Additional Information

Who is Spring Fertility? We are a passionate, dedicated team of leading physicians and scientists who have trained at some of the world's top research hospitals and fertility centers. Together, we are building the fastest-growing fertility group in the country, grounded in clinical excellence and innovation. We deliver deeply patient-centric, individualized, and compassionate care, recognizing that every journey is unique. Our mission is to partner with patients to help them achieve their goals, whatever those may be. We believe everyone deserves the opportunity to build a family if they choose, and our team is committed to guiding and supporting patients every step of the way. Why should you join our team? We are a mission-driven organization seeking motivated, high-performing professionals who are eager to innovate and make an impact. As we build a first-class fertility practice, we balance excellence with a culture that values collaboration, positivity, and enjoyment in the work we do. We are growing rapidly and are deeply committed to the professional and personal development of our team. Guided by optimism, compassion, and teamwork, we are united by a shared dedication to putting patients first. Role Summary The IT Support Technician is responsible for proactively and reactively handling the technology needs and requirements of Doctors, Nurses, Medical Assistants and Finance/Administrative departments. Travel to other Open sites will be periodically required . This position mandates a high level of interaction and engagement with senior executives, doctors, and a growing staff base, working in a fast-paced and dynamic organization. The role is responsible for all technology support; including but not limited to, installation, configuration, and troubleshooting of a wide range of technologies including desktops, laptops, audio/video, mobile devices, Meraki networking, cloud technologies and specific medical-related devices and applications. The role also required on-call support coverage and weekend remote coverage on a rotational basis. Day-to-Day Job Duties Include: Provide IT support to a growing staff of 400+ people consisting of Doctors, Nurses, Medical Assistants and Finance/Administrative departments. Identify and pursue new and innovative ways to improve processes, delivery of support, and technology solutions in general. High level of customer focus with due care and attention to priority issues. Assist with the on-boarding process, prepping and deploying systems, as well as training and educating new hires during IT orientations. Manage our asset life cycle and IT procurement process, maintaining hardware inventory, accurate cycle counts, and decommissioning processes. Help to evaluate hardware and software solutions and participate in IT projects. Resolve technical problems with LAN, WAN, VPN, WiFi, Print Servers and other back-office systems. Oversee, support and troubleshoot our A/V conferencing systems in multiple conference rooms/offices. Generate/Track/Close tickets for all IT related issues in a timely and consistent manner as defined by our SLA policies while maintaining a positive customer satisfaction rating. Work closely with 3 rd party vendors providing various technology services. Work closely and actively as part of a broader team of IT professionals at various remote locations (domestic and international). In addition, help provide coverage and support as needed. Ensure documentation is captured appropriately and is easily accessible to the broader IT team. Education, Licenses, Certifications Bachelor's degree or equivalent combination of education and experience. Bachelor's degree preferred Strong service delivery focus and customer management skills. Experience of supporting and maintaining Windows 10, Windows networking fundamentals, Laptops/Tablets, Excel, Outlook, Office 365 environment (Exchange, OneDrive/SharePoint, Teams etc.) PC hardware and software troubleshooting skills and experience. At least 2 years of experience in an IT Support role. Exposure to ticketing systems, remote access technologies for support, Meraki networks, and RingCentral or similar phone platform. Ability to work independently and to manage competing priorities. Excellent skills/abilities in: organization, planning, multi-tasking, flexibility. High level of professionalism and business acumen. Very good written and verbal communication skills. Ability to actively participate as part of a team. Experience with Azure AD and Intune is a plus. Professional IT work experience in the medical industry is a plus. Microsoft Certifications are a plus. Employment Type This is a full-time non-exempt position that requires early hours, rotational weekends and holidays.

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