Senior Manager, HR Services

Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field; advanced degree or HR certification preferred.
• Minimum of 7 years' experience in HR Administration or related HR roles, with at least 3 years in a managerial or team lead capacity.
• Strong knowledge of HR processes, employee data management, and relevant labour regulations.
• Practical experience with HR data input, validation, and maintenance.
• Proven ability to lead and develop a team, drive process improvements, and manage multiple priorities.
• Proficiency in HRIS and Microsoft Office applications, especially Excel, Word, and PowerPoint.
• Experience in hospitality, integrated resorts, gaming, or other service-intensive environments is an advantage.
• PERSONAL COMPETENCIES:
• High level of integrity.
• Excellent organizational, communication, and problem-solving skills.
• High attention to detail and commitment to data integrity and confidentiality.
• Ability to work under pressure and manage competing priorities.
• Willingness to travel across jurisdictions as required.
• Ability to follow through and complete assigned tasks accurately and on time.

Additional Information

REQ14707 Senior Manager, HR Services (Open) POSITION SUMMARY The Senior Manager, HR Services plays a key role in leading efficient and compliant HR administration across the organization. This position works closely with HR Compliance to ensure adherence to regulatory and internal policy requirements, while driving the standardization of HR processes across all jurisdictions to promote consistency, accuracy, and operational efficiency. The role also supports the Director, HR Services in identifying opportunities for continuous improvement across HR processes. PRIMARY RESPONSIBILITIES: Lead, mentor, and develop the HR Administration team to deliver efficient and effective support for all HR data processes. Oversee the accurate input and management of employee data throughout the employee lifecycle, including new joiners, internal movements, separations, and counseling cases. Coordinate and support Annual HR Exercises (such as performance reviews, compensation cycles, and other periodic HR initiatives), ensuring all deadlines and quality standards are met. Ensure all Personnel Files (P-Files) are maintained, updated, and filed in accordance with company policy and regulatory requirements. Work closely with the HRIS team to configure systems that improve the efficiency and smoothness of data administration processes. Coordinate benefits administration with external service providers to ensure accuracy and compliance. Collaborate with other HR functions and cross-functional teams to deliver seamless HR services. Support internal and external audits by ensuring all HR documentation is complete and readily accessible. Monitor team performance and implement process improvements to enhance accuracy, compliance, and efficiency. Support the Director, HR Services in identifying opportunities for continuous improvement across HR processes. KEY PERFORMANCE INDICATORS: Timely and accurate completion of HR transactions and employee documentation Benefits inputs submitted accurately and on schedule Strong compliance and audit readiness across HR records and processes

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at melcoresorts? Share your experience