Scheduling Customer Service Representative-PEH

About the role

Responsible for providing customer service for patients in regard to scheduling appointments, referrals, messaging, and maintaining patient demographics. Ensure callers receive service excellence when responding to telephone, written, Pres Online, E-Business, chat, and in person inquiries. Type of Opportunity: Full time Job Exempt: No Job is based: Presbyterian Espanola Hospital Work Shift: Days (United States of America)

Responsibilities

• *Responsible for providing customer service for patients in regard to the triage of patients, scheduling appointments, referrals, messaging, and maintaining patient demographics.
• *Participates as an effective and active team member both individually and in a team environment. Participates in a value-added manner as a team member to internal teams as well as other process improvement teams (i.e. QCC) and initiatives.
• *Record all calls, mail, email, faxes, walk-in encounters, etc. in appropriate databases to provide meaningful, accurate data for analysis and reporting.
• *Assist in coordinating (when necessary) meetings with customers or partners for training, contracting, and reporting.
• *Coordinates the encounter or episode process for the customer/patient including scheduling, registration, co-pay collection, financial arrangements, charge posting, and reconciliation of monies collected.

Requirements

• All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
• Wellness

Benefits

Additional Information

Location Address: 1010 Spruce Street Espanola, NM 87532-2724 Compensation Pay Range: Minimum Offer $16.42 Maximum Offer $23.68 Now Hiring: Scheduling Customer Service Representative-PEH

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