Leader, Product Design (12 Month Fixed-Term contract)

About the role

Every transaction matters. Every Canadian matters. At Interac, we protect both - driving trust, security, and inclusion, so our digital economy thrives. Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day - across both digital and physical environments. As the backbone of Canada's financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada's most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians. Who You Will Work With: The vacant Leader, Product Design(12 Month Fixed-Term Contract) role will report to the Head of Design at Interac and will be responsible for ensuring the success of a product through leading a team of Product Designers. This team focuses on product design, product strategy support, customer experience research, agile squad team design processes, and continuous user testing. An individual in this critical role will split their time between: Managing, advising and coaching a team of Product Designers (~25%); Working with the leadership team on the direction of the business and its operational effectiveness (~20%); Serving as a 'player coach' working on product improvements and squad-team design deliverables (~45%), and; Helping improve the operations of the Interac Design organization (~10%).

Responsibilities

• Collaborating with the cross-functional leadership team to define the product vision, strategy and goals, and ensuring work activities are focused on delivering on the vision, strategy and goals
• Defining and communicating a clear design vision aligned with the overall product vision
• Overseeing the iterative design process, from idea discovery to concepting to product market fit testing and finally to product launches, incorporating user research and testing at every stage to ensure the product achieves its stated goals
• Overseeing all product design activities, ensuring the work is high quality and delivered on time and on budget
• Managing and leading a team of Product Designers, providing support on squad team deliverables, and individual career development planning and coaching
• Evaluating design resource needs of the team, and leading the recruiting, hiring, and onboarding of top design talent in a timely fashion
• Providing guidance on product delivery operations, ensuring high-quality design outputs and the effective collaboration between product, design, and engineering teams
• Defining and implementing effective product design best practices and tools that can be adopted by product design teams across Interac
• Championing, evangelizing, and influencing the adoption of the Human Centred Design method across Interac, working with other Product Design Leaders to make product design a core competency and differentiator across the organization
• What You Bring:
• Expertise in Product Design and Human Centred Design methodologies
• 7+ years of experience in product design, with a strong portfolio demonstrating innovative and impactful design solutions.
• Hands-on experience with industry standard design tools, such as Figma, Figjam, Adobe XD, or similar
• Eligibility to work for Interac Corp. in Canada in a full-time capacity
• The ability to create interactive prototypes and wireframes to visualize design concepts
• Experience designing scalable Design Systems and maintaining design libraries
• Expertise in conducting usability testing, synthesizing insights, and sharing learnings with leaders and peers
• Experience building a design team and implementing product design best practices
• Experience working in an environment with a Product Operating Model where complex products move from idea discovery to scaled growth
• Strong leadership skills - You are a confident, empathetic leader
• Strong communication, analytical, and decision-making skills
• Excellent interpersonal skills and a proven ability to work effectively within a matrixed organization
• What We're Offering:
• Generous vacation and wellness days to help you recharge
• Comprehensive employer-paid benefits coverage for peace of mind
• Market-leading employer-funded RRSP program to invest in your future
• Flexible hybrid work model for better work-life balance
• Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate fami

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