Sevice Center Associate

Benefits

Additional Information

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. THE ROLE: The Service Center Associate will be responsible for performing simple mechanical and/or electrical service duties (troubleshooting and repairing of equipment and other products) on the phone, in the shop and at field locations. In this role, the incumbent will also perform other duties related to the running and maintenance of the shop, sales and branch operations ensuring that customer contracts, billing, invoicing and issues of any administrative nature are resolved in a timely fashion. This role can support various business units and is critical to ensure proper documentation, payment and resolution of customer issues. This role will also: Manage inbound phone calls, online inquires and customer walk-ins Able to perform routine tasks related to the process that they support Strong collaboration with customers and branch staff on dealing with issues Process customer requests such as rental quote generation and order placement over the phone, in person or via e-mail Answer routine product questions and direct questions to appropriate service or sales personnel when necessary Enter orders and arrange delivery to all sites and locations per the individual agreement including an understanding of the agreement of freight terms Complete equipment and rental processes in tool and schedule product pick-up and prepare paperwork for customer sign off Support Service Shop Technicians in completing work orders and pulling necessary parts for product repair Supports branch staff in compiling metrics Assists branch manager and service staff ensuring customer requests are completed in a timely manner Ensure correct time entries and appropriate billing is maintained for projects and service engagements Obtain and updates forms of payment to process for service orders from customers Ensures all service operations and part numbers are added to service orders Ensures on site tech safety credentials or current training in place Skill Requirements: Intra-departmental communication for purpose of alignment/information sharing Able to execute tasks with guidance Ability to understand entry level concepts in execution and organization skills Understanding of general business concepts Strong communication skills Fluency in standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint) Basic understanding of ERP systems (e.g. SAP) Basic understanding of typical IT business tools

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