PS Operations Specialist (with Greek)

Responsibilities

• Deliver end-to-end HR transactional processes across the employee lifecycle (onboarding, position changes, transfers, promotions, leaves of absence, terminations and rehiring).
• Accurately maintain HR data in Workday, ensuring entries are timely and compliant with policy and local legislation.
• Manage inbox tasks, validations and bulk uploads while maintaining data integrity and audit readiness.
• Act as a primary contact for employee and manager HR queries via ticketing & chat, delivering a professional and service-oriented experience; escalate complex issues to People Service Operations Manager.
• Process payroll-related inputs and partner with Payroll to resolve queries and reconcile system data with payroll as required.
• Administration of local benefits and collaboration with external partners & internal stakeholders.
• Maintain and update knowledge articles and local documentation to support consistent service delivery, contributing to standardisation and automation initiatives.
• Support HR reporting and analytics: prepare regular metrics and ad-hoc reports for HR leadership and business partners.
• Prepare, review, and submit mandatory employment-related notifications and updates through Greek labor administration systems, including ERGANI and TAYFE , ensuring accuracy and compliance with statutory deadlines.
• Support employment registrations, contract amendments, organizational changes, work schedule, leave reporting, terminations, and other legally required submissions to relevant authorities.
• Maintain HR records to meet internal controls and local legal requirements.
• Support change and implementation projects (system upgrades, rollouts), including testing, training materials and communication to stakeholders.
• Ensure compliance with internal policies, local employment law and data protection requirements (GDPR/equivalent).
• Collaborate with cross-functional teams to resolve transactional and system-related issues.
• Basic Qualifications and Skills:
• Bachelor's degree in Human Resources, Business Administration or a related field, or equivalent practical experience.
• Initial experience in HR operations / People Services (ideally 1-3 years; entry-level experience will also be considered).
• Fluency in Greek and English (spoken and written).
• Basic understanding of Greek labor law and employment practices (not requiring advanced/legal expertise).
• Familiarity with HR systems (e.g. Workday, ServiceNow or other case management tools) and MS Office (Excel knowledge preferred).
• Basic knowledge of Greek local HR systems (e.g. ERGANI, TAYFE).
• Strong attention to detail and commitment to data accuracy and integrity.
• Good understanding of HR lifecycle processes and payroll/benefits fundamentals.
• Preferred Qualifications & Skills:
• If you have the following characteristics, it would be a plus:
• Customer-focused with strong interpersonal and communication skills; able to interact with stakeholders at all levels.
• Proven organisational skills, ability to prioritise and manage multiple tasks in a deadline-driven environment.
• Problem-solving mindset and willingness to support continuous improvement and automation.
• Prior exposure to payroll inputs, reconciliations or local payroll systems.
• Ability to work effectively in a fast-paced team, manage priorities and meet deadlines.
• Experience working in a global shared services or customer support environment.
• Working model
• This role is hybrid. You will be expected to work from our Poland office regularly and be available for in-person collaboration.
• Why GSK?
• Career at one of the leading global healthcare companies.
• Attractive reward package (annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement, holiday benefit).
• Life insurance and pension plan.
• Private medical package with additional preventive healthcare services for employees and their eligible counterparts.
• Sports cards (Multisport).
• Possibilities of development within the role and company's structure.
• Personalized learning approach (mentoring, online training' platforms: Pluralsight, Business Skills, Harvard Manage Mentor, Skillsoft and external training).
• Extensive support of work life balance (flexible working solutions, short Fridays option, health & well-being activities).
• Supportive community and integration events.
• Modern office with creative rooms, fresh fruits everyday.
• Free car and bike parking, locker roo

Benefits

Additional Information

Fixed-term contract of 1 year We are seeking an organised, customer-focused People Service (HR) Operations Specialist to join our People Services Operations team. In this role you will deliver accurate, timely and compliant HR transactional services that support the employee life cycle within Greece. You will be a key partner to HR Business Partners, Finance and business leaders, ensuring HR processes run smoothly, data is maintained to a high standard, and HR services provide an excellent employee experience.

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