Mortgage Servicing Monetary Specialist
External
Lmcu · Grand Rapids, MIPrepare for this interview
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About the role
At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life. About this position: The Mortgage Monetary Specialist is primarily responsible for the posting and researching of mortgage payments and payoff funds for LMCU's Mortgage portfolio. This role also provides support to the Mortgage Servicing phone queue while adhering to investor, federal and state regulations.
Responsibilities
- Processing mortgage payments and payoffs received in the mail to ensure reflected on mortgage accounts within a timeline that stays compliant with investor, state, and federal regulation.
- Answering member inquiries about their mortgage or HELOC accounts via Mortgage Servicing phone queue, while adhering to the five star service promise, demonstrating PRIDE culture and staying compliant with investor, state, and federal regulation.
- Performing maintenance to automated payment records, ensuring product guidelines are followed and documentation is appropriately archived.
- Processing payment exceptions and researching from other departments including but not limited to Loss Prevention and Item Processing.
- Assisting with daily mortgage servicing functions that include processing loan payments and payoffs, updating/maintaining servicing system, answering email or LiveChat requests for mortgage information.
- Adhere to and champion our core values of curious minds, collaborative hearts, and continuous excellence.
Requirements
- One to three years of similar or related experience. Prior experience working in the Mortgage industry is a plus.
- Working knowledge of various programs including, but not limited to: Symitar, Interlinq, Midanet, Mornet, Freddie Selling System, and Fannie Loan Delivery System.
- What you'll get:
- All Employees: weekly pay and retirement savings options.
- Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.
- To see a full list of our benefit offerings, check out this helpful guide !
- Have additional questions about the role? Email the Talent Acquisition Team at: Careers@lmcu.org .
- If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to P.O. BOX 2848, Grand Rapids, MI 49501-2848.
- LMCU is an Equal Opportunity Employer
Benefits
Additional Information
Primary Location: Grand Rapids, MI Employee Status: Full-Time Workplace Type: Hybrid - After in person training period
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