Operations Manager (Residences)

About the role

The University of the West of Scotland is one of Scotland's largest and most dynamic modern universities. Our reach across the country, together with our London campus, means that UWS is a significant force in global knowledge creation, innovation, and a leading provider of undergraduate, postgraduate and research degree education. Our degrees provide students with a transformational experience; equipping them with highly sought-after graduate skills that set them up for global success in world-leading sectors, industries and businesses. With cutting-edge courses, modern pedagogy and practical knowledge, we enable our students and staff to experience the joy of learning, teaching, research and innovation, and apply their knowledge for the benefit of others. UWS is officially ranked by Times Higher Education in the top 200 universities worldwide under 50 years old (2024 Young University Rankings) Our professional services teams are the backbone of UWS, providing robust and innovative solutions to support the vast range of work across learning and teaching, and research and innovation. You will join a supportive and dedicated team, playing a key role in a range of work that will help drive forward our ambition to deliver world-leading research, and graduates who will design, shape and build a new future. We offer our staff a caring and supportive environment, across five campuses, and a competitive benefits package which includes: 24 days of annual leave, plus a further 12 days for public/university holidays An additional days leave on your birthday Defined benefit contribution pension scheme (including death in service benefits upon joining the scheme A flexible approach to working pattern and work-life balance Employee discount scheme across 3,500 retailers Fitness facilities across our campuses Access to a range of health and wellbeing resources, including occupational health, physiotherapy and access to our Employee Assistance Programme Professional, career and research development opportunities. Closing Date: Sunday 5th July 2026 Interview Date: Week commencing 20th July 2026 Please note that the appointment will be made on the first point of the salary scale (unless by exception, where evidence would need to be provided). The University reserves the right to shorten/extend the closing date of any position where a high/low volume of suitable applications are received. Therefore, if you are interested in this role, an early application would be encouraged. You can find out more about how the University uses your personal data as part of the recruitment process by looking at the UWS HR Applicant Privacy Notice. UWS are committed signatories to the Armed Forces Covenant. UWS is committed to equality and diversity and welc

Additional Information

Professional Services Unfortunately, this role is not eligible for visa sponsorship in line with Home Office requirements. Applicants will therefore be unable to secure a Skilled Worker visa for this role and will require an alternative source of right to work in the UK. Applicants are encouraged to individually assess whether they may be eligible for visa sponsorship prior to applying. More information on eligibility can be found on the Government website. THE POST - REQ000573 - Operations Manager (Residences) This is a key coordinating role responsible for the development and delivery of Student Residences across multiple campuses. Supporting the Senior Operations Manager, the postholder will help drive excellence in the student experience while contributing to business growth and the effective operation of residential and commercial services. The role involves regular travel between campuses and requires strategic oversight, ensuring services are aligned with operational objectives and delivered consistently across all sites. The successful candidate will lead the Residential Accommodation Services function, overseeing budgets, performance management, and service delivery. They will implement strategic plans, ensure compliance with relevant legislation and university policies, and use financial and booking systems to optimise performance and revenue. The role also involves leading and motivating teams, recruiting key staff, working with stakeholders to enhance services, and supporting marketing and promotional activity to maximise occupancy and income. The successful candidate should have the following: A relevant degree or equivalent Full current driving licence A proven track record of working in a commercially driven, customer orientated Accommodation / Hotel environment with significant and relevant leadership, team and change management experience This position demands the weaving together of various business, financial, personnel, sales and marketing skills, which only experience within the industry is likely to have equipped the post holder Experience of leading a large team of customer facing professionals Budget management and resource planning experience

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