Deputy Chief Manager - HR Digital Transformation

Requirements

• Proven ability to drive enterprise-wide initiatives, governance, and cross‑functional execution
• Excellent communication, analytical, and decision‑making skills with high integrity and ownership
• SKILLS AND COMPETENCIES
• Governance & Execution: Strong capability in governance, policy oversight, risk management, and disciplined execution
• Change & Transformation: Proven ability to lead organizational and digital transformation amidst ambiguity
• Stakeholder & Communication Skills: Excellent executive communication, coordination, and stakeholder management
• Analytical & Personal Strengths: Strong problem‑solving, decision‑making, integrity, resilience, and ownership mindset
• HCM AMS Ownership & Support
• Own and govern Application Management Services (AMS) for Workday HCM
• Act as the primary escalation point for Workday production issues and support queries
• Define and monitor SLAs, KPIs, and support performance with AMS partners
• Prioritize, manage, and resolve incidents, service requests, and enhancements
• Ensure system stability, data accuracy, and business continuity
• HCM Configuration & Enhancements
• Lead functional requirement gathering from HR and business stakeholders
• Translate requirements into Workday configurations and enhancements
• Review and validate solution designs proposed by vendors
• Monitor Workday releases and evaluate adoption of new features
• Release Management
• Lead end‑to‑end Workday release management, including bi‑annual releases, impact assessment, configuration, testing, and production deployment
• Drive feature prioritization, opt‑in/opt‑out decisions, and ensure system stability across HCM, Payroll, and integrations
• Partner with HR, IT, Payroll, and vendors to ensure risk‑free releases, compliance, and high user adoption
• Own release communications, governance, and continuous optimization post‑deployment
• Stakeholder & Vendor Relationship Management
• Build and maintain strong relationships with internal HR, IT, Finance, and business teams
• Serve as the interface between Piramal and Workday AMS / implementation partners
• Ensure alignment between business priorities and vendor delivery
• Drive accountability, quality, and timely delivery from external partners
• Reporting, Analytics & Insights
• Develop custom reports and calculated fields in Workday
• Ensure consistency and integrity of HR data across modules
• Process Improvement & Continuous Optimization
• Identify opportunities for automation, simplification, and standardization
• Drive continuous improvement of HR processes through HRMS and HR Tech
• Maintain functional documentation, SOPs, and knowledge repositories
• Support future HR digital transformation initiatives and roadmap execution

Additional Information

Be the First to Apply Job Description Deputy Chief Manager - HR Digital TransformationThe Incumbent will play a strategic, consultative, and operational role in driving HR technology excellence, with a strong focus on Workday HCM Application Management Services (AMS) and continuous system optimization. The role requires deep functional expertise in HR processes, hands-on Workday HCM experience, and the ability to act as an internal HRIT consultant-advising HR and business stakeholders on system capabilities, best practices, process improvements, and scalable solutions. The incumbent will serve as the single point of accountability for Workday AMS, manage relationships with internal stakeholders and external partners, and ensure Workday remains a stable, compliant, and future-ready HR platform aligned with business goals. KEY STAKEHOLDERS: INTERNAL HR Partners, HR CoE, GEEC, IT Team KEY STAKEHOLDERS: EXTERNAL AMS Partners, Consultants QUALIFICATION: MBA / PGDM in Human Resources or equivalent postgraduate qualification Minimum 10+ years of overall HR experience, Minimum 3+ years of hands-on experience in HCM Strong understanding of end-to-end HR functional processes

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