Victim Services Manager

Requirements

• Utilize effective interpersonal and communication skills, including tact and diplomacy.
• Exhibit effective organizational and planning skills.
• Demonstrate supervisory and management skills founded in servant leadership principles.
• Work collaboratively and effectively as part of a team.
• Maintain confidentiality of work related information and materials.
• Establish and maintain effective working relationships.
• Ability to effectively manage change.
• Prioritize multiple projects.
• Create, compose, and edit written materials.
• Develop, write, plan and implemen

Benefits

Additional Information

Job Posting Closing Times: Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing date. Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment. - AR 4.0300.01 If you are a current Austin Community College employee, please click this link to apply through your Workday account . Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area. As a community college committed to our mission, we seek to recruit and retain a workforce that: Values intellectual curiosity and innovative teaching Is attracted by the college's mission to promote equitable access to educational opportunities Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities. Focused on student academic achievement and postgraduate outcomes Welcomes difference and models respectful interaction with others Engages with the community both within and outside of ACC Job Posting Title: Victim Services Manager Job Description Summary: The role of the Victim Services Program Manager is critical in ensuring that our organization effectively supports victims of crime and trauma. This position will lead and oversee programs designed to provide emotional, legal, and logistical assistance to victims, fostering their recovery and reintegration into the community. The manager will be responsible for establishing, operating, and sustaining the department's law enforcement-based Victim Services Unit. Job Description: Supervision Received and Exercised Reports to the Chief of Police and serves as a key member of the College's leadership team. Performs routine managerial work administering the daily operations and activities of the victim services unit. Exercises managerial supervision over assigned staff, establishing goals, policies, procedures, schedules, and priorities. Oversees program operations, budgeting, and performance management. Description of Duties and Tasks Establish goals and objectives; develop guidelines, policies, and procedures; develop schedules, priorities, and standards to achieve established goals. Interview victims individually, assessing their situations, capabilities, and problems to determine what services are required to meet their needs. Establish processes to support victims with family services, guidance clinics, courts, protective services, doctors, mental health services, and other contacts. Advocate for individual and community needs. Develop trauma-informed training. Research best practices for colleges across the United States. Develop and evaluate budget requests; monitor budget expenditures. Coordinate and evaluate program activities. Leverage data to inform strategic planning and continuous process improvement. Prepare reports and briefings for executive leadership. Ensure program outcomes align with institutional strategic priorities. Job Requirements Knowledge: Familiarity with statistical and analytical methodologies. Knowledge of current change management theories. Understanding of student services processes and procedures, enrollment trends, ACC culture and academic curricula. Stay updated on emerging technologies and communication systems to promote programs, activities, and services. Utilize project management techniques. Apply student development best practices. Supplemental Knowledge: Knowledge of applicable state and federal laws, rules, regulations, and statutes, including the Texas Penal Code, Clery Act, and Title IX requirements. Knowledge of locally available resources related to the support of crime victims. Knowledge and skills of trauma-informed interviewing. Practice behaviors that support belonging for all and trauma-informed approaches in law enforcement.

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