Customer Reliability Engineer, Hypershield (remote)

Requirements

• Bachelor's + 8 years of experience or Master's + 6 years of experience or equivalent industry experience to include experience in networking concepts and technologies across OSI layers 2 through 7.
• 2+ years of direct experience supporting and engaging with enterprise customers in a technical capacity.
• 1+ years of experience securing operating system (OS) instances, applications, and/or distributed systems
• 3+ year hands on experience operating Linux systems with experience in Kubernetes, cloud-native or container architecture
• 2+ years of hands-on experience configuring and managing Cisco Nexus switches in production environments.
• Knowledge of standard methodologies for Linux operating systems security and their application in cloud-native technologies and environments
• Evidence of direct experience using network troubleshooting tools, including but not limited to packet capture and analysis utilities
• 2+ years of experience acting as a higher escalation point across multiple products lines
• Experience resolving issues with Kubernetes and cloud-native technologies in small to medium size Kubernetes environments
• Knowledge of Customer Reliability Engineering (CRE) practices, including Production Readiness Reviews (PRRs), Customer Test Environments (CuTEs), tooling, monitoring, knowledge base creation, and retrospectives.
• Experience with at least one major cloud provider (AWS, Azure, or GCP).
• Possessing CCNP Data Center, CCNP Enterprise, DevNet Professional, CCIE Data Center, CCIE Enterprise, or DevNet Expert certifications will be a key advantage.
• Why Cisco?
• We are Cisco, and our power starts with you.
• Message to applicants applying to work in the U.S. and/or Canada:
• The starting salary range posted for this position is $158,200.00 to $200,700.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Benefits

Additional Information

The application window is expected to close on: 06/30/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received . Meet the Team Isovalent, now part of Cisco, is the company founded by the creators of Cilium and eBPF. Cisco Isovalent builds open-source software and enterprise solutions solving networking, security, and observability needs for modern cloud native infrastructure. The flagship technology, Cilium, is the choice of numerous, industry-leading, global organizations.

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