Customer Success Manager

Responsibilities

• The duties and responsibilities of this position consist of, but are not limited to, the following:
• Act as a connector between Operations, Sales, Transportation, and Account Teams to ensure alignment across customer solutions
• Execute inbound, outbound, or transportation strategies depending on assigned scope
• Monitor inventory levels, shipment flows, and network performance to identify risks and opportunities
• Serve as an escalation point for vendor, shipment, or operational issues and drive timely resolution
• Partner cross-functionally with vendors, transportation teams, warehouses, and account teams
• Ensure data accuracy across inventory, outbound shipments, and transportation assumptions
• Support pricing, margin protection, and cost-to-serve improvements
• Identify opportunities to optimize processes, improve efficiency, and standardize workflows
• Provide visibility into risks such as capacity constraints, inventory issues, and service challenges
• Contribute to strategic initiatives that improve scalability, consistency, and overall business performance

Requirements

• Ability to operate in a fast-paced, ambiguous environment and manage multiple priorities simultaneously
• Strong problem-solving skills with the ability to make decisions with limited information
• Proven ability to work cross-functionally and influence without direct authority
• Strong communication skills with internal and external stakeholders
• High level of ownership, accountability, and initiative
• Experience in supply chain, logistics, operations, or customer-facing roles is preferred but not required
• Comfortable working with systems, data, and evolving technologies including AI
• Ability to balance detailed operational execution with broader strategic thinking
• We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.
• Compensation Range
• $0.00 - $0.00
• Equal Opportunity
• EOE\Disabled\Veteran

Benefits

Additional Information

C.H. Robinson is seeking Customer Success Managers to support the continued growth and scalability of our Redistribution (Redi) business. This role sits at the intersection of Operations, Sales, Transportation, and Account Management, ensuring solutions are operationally feasible, commercially aligned, and designed to scale. We are hiring across three distinct focus areas within the supply chain: Inbound (IB) Redistribution - focused on supplier management, inventory health, inbound flow, and inventory risk optimization Outbound (OB) Redistribution - focused on order execution, shipment flow, delivery performance, and outbound margin protection Transportation & Redistribution Strategy - focused on transportation design, pricing alignment, network feasibility, and scalability You will play a critical role in representing the business across all customers, identifying challenges, driving resolutions, and ensuring we deliver consistent service, operational quality, and strong customer outcomes. Unlike traditional roles, you are not assigned to a single customer but instead operate across the broader network to support overall success. At C.H. Robinson, we're firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy. If this sounds like you - and we have captured your attention - apply today as we would like to hear more about you and your experiences!

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