Senior Director, Head of Acceptance Specialist Client Success, AP

About the role

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description Team Summary The Acceptance Specialist Client S ucces s team provides industry-leading operational support to Visa's clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa's clients, providing expertise to support and successfully grow their business. The Acceptance S pecialist Client Success team is a regional organisation located across key Asia Pacific markets responsible for managing client operational relationship s and overseeing the service delivery for merchants , acquirers and resellers across the Acceptance portfolio. The team oversees the support of our clients , driv ing adoption and effective use of deployed solutions . They are accountable for delivering client outcomes through optimizing service, performance, reliability and p artnership for commercial impact. Through close partnership with Sales, Product, Technology, and Client Services, Acceptance S pecialist Client Success ensures clients are operationally ready, supported at scale, and positioned to realise ongoing value from Visa's acceptance capabilities. What a Senior Director, Head of Acceptance Specialist Client Success does at Visa : This role is responsible for defining and executing the service delivery and client success strategy for Acceptance Solutions across APAC, ensuring clients realise measurable value and business outcomes from Visa's products and services. This role provides leadership across all clients' operational activities, including the cross ‑ functional delivery of systems and services. Th is leader is responsible for defin ing and execut ing client service strategies across Acceptance client segments, with a strong focus on proactive c lient s uccess planning to ensure client goals, operational delivery and business growth outcomes are successfully met . The role is accountable for establishing clear success measures and performance standards for their team, ensuring client satisfaction and outcomes are consistently achieved through disciplined use of metrics, feedback mechanisms, and proactive client engagement. The leader will build and scale a high ‑ performing team with strong accountability and succession depth . They will foster a culture of performance and client-centricit y , coaching leader to operate with a strong operational and commercially focused discipline. The role represent s Acceptance S pecialist Client Success in leadership forums, leads executive ‑ level business reviews, and clearly articulat es priorities, progress, risks, and decisions required. In this role, you are expected to: Own the APAC Acceptance S pecialist strategy, roadmap, priorities, and performance outcomes , e nabl ing cross ‑ functional execution to deliver . Ensure client product delivery and adoption, realising measurable client adoption improvements and revenu e . Lead and develop a high ‑ performing regional leadership team with clear accountability and succession depth . Establish operating discipline through governance, metrics, and consistent delivery rhythms. Lead senior stakeholder discussions, business reviews, and decision forums. Surface risks, constraints, and dependencies , driv ing fast resolution. Travel as required to support regional teams, clients, and stakeholders. Why is this important to Visa? Specialist Client S ucces s is accountable for delivering a world class service experience to our clients that begins pre-sales and continues through onboarding, implementation of new products and services, issue resolution and optimizing for client success. The team operate as trusted partners to Vi

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Visa? Share your experience