Customer Service Advisor

Responsibilities

• Handle a high volumes of customer queries telephonically, up to 60 calls per day.
• Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all customers.
• Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
• Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
• Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process

Requirements

• Previous experience working in a customer service role.
• High levels of attention to detail
• Strong communication skills and the ability to build rapport with all callers
• Excellent organisational skills
• The ability to work to stringent customer service SLA's and KPI's
• Demonstrating confidence and clear levels of communication.
• Advanced computer skills and data entry inclusive of Microsoft suite and notably Excel.
• Displaying proactive attributes and career aspirations.
• What we hope you'll do next:
• Choose 'Apply now' to fill out our short application and complete our screening process so that we can find out more about you.
• #jobs
• Location:
• Little Island ,
• Ireland
• Time Type:
• Full time
• Contract Type:
• Permanent

Benefits

Additional Information

🌍 Join Capita Ireland as a Customer Service Advisor - Hybrid Little Island!!! Capita Ireland is excited to welcome new Customer Service Advisors to our growing team! 💬 What You'll Do Become part of a close-knit, friendly, and dedicated team supporting our clients' customers with general enquiries. You'll play a key role in delivering a positive, proactive service experience every time. 🕒 Your Schedule 💬Flexible shifts across Monday to Sunday (40 hours per week) Working hours between 8:00 AM and 8:00 PM (Rotational): 08:00 - 16:30 09:00 - 17:30 10:00 - 18:30 11:30 - 20:00 🚀 Start: 13 July 2026 Job title: Customer Service Advisor Job Description: What's in it for you? You'll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do. You'll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career. € 29 432,00 per annum 22 days holidays plus the opportunity to purchase additional leave access to Wrkit - giving you access to lifestyle savings, & discounts Eyecare vouchers for eye examinations and funds towards glasses if required. Capita pension scheme Employee Assistance Programme life Assurance Benefit cycle2work scheme....and plenty more

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