Senior Tech Lead Consumer Interaction

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This is what we offer you Gross monthly salary between € 7.556 and € 10.794 (scale 11). Thirteenth month's salary and 8% holiday allowance 10% Employee Benefit Budget EUR 1,400 development budget per year Hybrid working: balance between home and office work (possible for most roles) A pension, for which you can set the maximum amount of your personal contribution View all our benefits. Job Title Senior Tech Lead Consumer Interaction Job Description Are you ready to make a real impact in an environment undergoing major transformation? Do you lead with vision, decisiveness, and courage-while keeping people at the heart of everything you do? Can you translate complex challenges into clear, actionable plans and connect people and ideas to drive meaningful change? At Tech4Engineering, we're on a mission to empower over 8,000 engineers worldwide by delivering integrated, high-quality IT services. We're looking for a Senior Tech Lead who is a people-focused, customer-oriented collaborator- someone who inspires others, creates impact, and leads with integrity and drive. If you're ready to help shape the future of engineering at Rabobank, we'd love to hear from you. About Rabobank Rabobank is a cooperative bank with the mission 'Growing a better world together'. It serves over 7 million customers in 40 countries, focusing on financial innovation and optimal service. Rabobank is committed to strengthening communities and addressing major societal challenges, based on the belief that more can be achieved together than alone. The bank invests part of its profit in society and supports various social initiatives. To continue fulfilling its mission, Rabobank has developed an ambitious strategic plan centered on digitization and data, driving changes in products, services, processes, and IT. To realize its core task, Rabobank has drawn up an ambitious plan in which creating an optimal Engineering Journey is a key pillar. Significant changes are needed in how engineers are supported from ideas to working solutions. Communication between applications is a crucial part of this. Tech4Engineering Consumer Interaction As part of Tribe Tech4Engineering, you'll join one of eight closely connected areas that operate as a unified team. Our mission is to deliver managed, standardized, and high-quality services that enable engineers to focus on what matters most: delivering business value. To achieve this, we are transforming our processes, technologies, and services. Guided by the principles of Simplify at Scale (S@S Spotify model), Tech4Engineering is evolving into a tribe where business and IT collaborate within a shared governance model. Within this structure, the Consumer Interaction area plays a pivotal role in the engineering journey. The area focuses on simplifying work item management, delivering transparent and actionable interactions to support continuous improvement, and enabling strategic portfolio management. It also plays a key role in supporting service providers as they onboard their services into the Service Store and begin their journey toward becoming Managed Standardized Services (MSS). Through marketing and customer success initiatives, the team ensures that capabilities and services are easy to discover, request, and use effectively. By joining this area, you'll help ensure that engineers and service providers are equipped with the right tools, insights, and support to start strong and deliver value from day one. Role Our mission is to create happy engineers by simplifying life through accessible and intuitive services. You will continuously innovate, automate, and improve wherever possible. By learning from recurring questions and incidents, you will foster a culture of proactiveness, ownership, and entrepreneurship. Ultimately, you will strive to bridge the gap between what is available and what is needed to fully enable engineers within Rabobank. We aim to provide compliant, standardized, and user-friendly 24x7 services for our consumers by transforming existing tools into scalable services and developing innovative smart solutions. In this context, aspects such as performance and compliance within the framework of standards, information security, and risk are important. You will empower squads by implementing and evolving the DevOps and S@S ways of working. In this role, you will coach, guide, and support squads, while also being HR-responsible for Scrum Masters, Solution Architects, Business Analysts, and DevOps Engineers. You continuously interact with your environment to ensure the right services are provided. In collaboration with the Area Lead and Business Architect, you ensure prioritization, roadmap delivery, and optimal contribution to Rabobank's strategic goals. Within the area triangle, you serve as the main IT delivery expert. Define and execute the IT delivery strategy for the Consumer Interaction area. Co-create and implement a compelling IT vision for the Tech4Engineerin

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