Field Service Engineer

About the role

Job Description: Maintain expert level of product knowledge; Understand and convey customer requirements; Maintain professional business relationships with customer; Travel to project sites to perform start-up, integration and training services; Responsible for equipment installation, commissioning, service, and maintenance, quickly and effectively handle sudden failures of machines at customer sites; Cooperate with the R&D team to complete the relevant testing and verification of the equipment; Provide status of ongoing project and future projects; Design and implementation of equipment upgradation scheme; Job Requirements: Candidate must possess at least ITE/Diploma/Degree of Engineering in electrical/electronics, Mechatronics, Automation or Optics. Experience with machine vision projects will be preferred; Candidates with working experience in maintenance and commissioning of automation equipment or Laser processing equipment, installation and commissioning, capable of handling equipment failures independently and quickly more preferably; Who interest with automation equipment or Laser equipment welcome to apply, training will be provided; Proficient usage of Excel, JMP and other analysis software; MS-word and PowerPoint software for report creation; Good communication skills, responsible and good teamwork; Proficiency in Mandarin (Speaking, reading, writing and translation) in order to build and maintain professional business relationships with Chinese speaking customers more preferably; Willing to travel overseas 30 -50% for on-site support, equipment upgrade or future projects discussion, as needed

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