Sr. Manager of Critical Operations

Responsibilities

• Own site operational performance
• Own uptime and reliability across all data centers, holding the operating portfolio to a consistent standard.
• Own maintenance execution and effectiveness, ensuring work is planned, prioritized, and completed to standard.
• Manage operational cost performance, balancing reliability and efficiency in day-to-day decisions.
• Maintain consistency of operational standards and practices across teams and shifts.
• Lead incident command and resolution
• Serve as incident commander for site events, driving timely response, resolution, and recovery.
• Coordinate cross-functional response during major events, keeping stakeholders informed and aligned.
• Capture lessons learned and drove corrective actions that reduce recurrence.
• Make and own operational decisions
• Act as the site-level decision-maker when operational forces conflict, deciding whether to follow or adapt established standards under real-world conditions, how to apply analytics-driven recommendations in practice, and how to prioritize maintenance, reliability actions, and operational risk.
• Apply customer-driven constraints to operations where they affect site delivery, working through Customer Delivery to understand the commitment.
• Escalate to the Vice President of Critical Operations only when trade-offs materially affect enterprise strategy, financial exposure exceeds defined thresholds, or decisions extend beyond operational scope.
• Lead and develop the team
• Lead, coach, and develop site operations and maintenance teams, building trust with both technical and operational staff.
• Set clear expectations, manage performance, and build the bench strength needed for resilient 24/7 operations.
• Drive alignment across functions through consensus where feasible and with authority where required.
• How You'll Work with Other Functions
• This role sits at the center of execution, where standards, insight, and customer commitments meet real-world operating conditions. Your effectiveness depends on a clear relationship with the functions around you:
• Vice President of Critical Operations
• Align on operational priorities, performance targets, and resourcing for your site(s).
• Escalate trade-offs that reach beyond operational scope, exceed financial thresholds, or affect enterprise strategy.
• Provide visibility into site performance, risks, and emerging operational issues.
• Operations Engineering

Additional Information

At Rowan Digital Infrastructure, we are transforming data center delivery for speed and scale. Our mission is to deliver best-in-class data center solutions to hyperscale customers who share our commitment to sustainability, and to do so with an unwavering focus on efficiency, quality, and flexibility. Our data center solutions are tailored to our customers' needs and delivered by our exceptional end-to-end team. Rowan is assembling a strategic portfolio of data center sites in Tier 1 markets across the United States at various stages of development, and we're looking for incredible and passionate people to help us advance our company and our commitment to building a more sustainable future. Rowan is backed by Quinbrook, a leading investor in the energy transition, and Blackstone, the world's largest alternative asset manager. Ready to join us in transforming the future of data centers and sustainability? Apply now to explore exciting career opportunities at Rowan Digital Infrastructure and be a part of our mission to revolutionize data center delivery. As Senior Manager of Critical Operations, you own the day-to-day performance of the operating portfolio. You are responsible for keeping critical infrastructure running, ensuring uptime, incident response, maintenance execution, and operational cost performance, and maintaining a consistent standard of operational discipline across the teams you lead. This is a hands-on operational leadership role for someone who can make timely, clear decisions under conflicting input. You will reconcile the day-to-day tensions of running critical facilities, engineering standards against operational reality, cost against reliability, maintenance strategy against uptime risk while keeping the site performing without constant escalation. When operational forces conflict at the site level, you make the call; you escalate only when trade-offs reach beyond operational scope. You report to the Vice President of Critical Operations and partner closely with Operations Analytics, Security Operations, and Customer Delivery to keep the site aligned with both customer commitments and enterprise standards.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at rowan? Share your experience