UX Architect

About the role

A design leader and industry expert of UX delivery models that prioritizes experience driven solutions across platforms. Responsible for translating technical, business, and application requirements into comprehensive documentation to define framework and structure of the end-to-end user experience, navigation, system flows, and integration points. Provides strategic guidance for technology integration across NFCU platforms, ensuring a consistent user experience across business applications for member-and employee-facing touchpoints. Collaborates with key stakeholders across the organization and mentors UX designers to ensure seamless implementation of solutions while supporting Navy Federal's strategic initiatives and objectives. Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. - FORTUNE 100 Best Companies to Work For® 2026 - Yello and WayUp Top 100 Internship Programs 2025 - Computerworld® Best Places to Work in IT 2026 - Most Loved Workplace - America's Top Most Loved Workplaces® 2025 - 2025 PEOPLE® Companies That Care - Newsweek Most Trustworthy Companies in America 2026 - Military Times 2025 Best for Vets Employers - Forbes® 2026 America's Best Large Employers - Forbes® 2025 America's Best Employers

Responsibilities

• Collaborate with key partners in business, product, and engineering to align strategy and set design principles across the solution portfolio.
• Create flowcharts that convey visual hierarchy across platforms including documentation to capture interactions, processes, and decision points to map user flows.
• Provide strategic guidance for UX design and system design integration across NFCU platforms, ensuring a consistent user experience across business applications for member-facing touchpoints.
• Communicate effectively and influence the business strategy through visionary storytelling and design concepts via roadmaps.
• Partner with stakeholders to understand requirements and translate them into technical solutions.
• Collaborate with product and engineering teams to ensure seamless implementation.
• Work closely with Product Design, Engineering, and Business to define and develop all UX/IA documentation and user flows for platforms.
• Create and maintain comprehensive documentation for UI architecture, design patterns, and development processes.
• Create wireframes, site maps, and other design documentation to communicate the structure and framework of deliverables.
• Partner with UX Research teams for user research and usability testing to identify areas of improvement and gather feedback on existing designs.
• Collaborate with designers, developers, and content creators to ensure a consistent and coherent user experience across all platforms.
• Analyze and organize content to ensure it is accessible, searchable, and easy to navigate as appropriate.
• Stay up to date with industry trends and best practices in information architecture.
• Provide expertise and guidance on information architecture to other team members and stakeholders.
• Ensure compliance with data privacy and security regulations when designing and implementing information architecture solutions.
• Develop and maintain a scalable information architecture framework that can adapt to the evolving needs of the business.
• Mentor and train junior information architects and UX designers to build a strong and capable team.
• Conduct regular audits of existing information architecture and make recommendations for improvements.
• Participate in workshops and design sprints to engage stakeholders and gather input on information architecture strategies.
• Establish metrics and KPIs to measure the effectiveness of information architecture initiatives.

Requirements

• Bachelor's degree in; Information Science, Library Science, Human-Computer Interaction, or a related field.
• Proven experience as an Information Architect, UX Designer, or similar role.
• Strong understanding of information architecture principles, usability, and user experience design.
• Strong understanding of ADA requirements and WCAG 2.1 standards.
• Experience with wireframing tools, content management systems, and usability testing software.
• Excellent analytical and problem-solving skills.
• Strong communication and collaboration skills.
• Attention to detail and a commitment to delivering high-quality work in a fast-paced environment.
• Knowledge of HTML, CSS, and web development frameworks is a plus.
• If you are passionate about organizing digital information and improving user experiences, we encourage you to apply for this exciting opportunity as a Lead Information Architect.
• Additional Information
• Hours:
• Monday - Friday, 8:00AM - 4:30PM
• Location:
• 820 Follin Lane, Vienna, VA 22180

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