VP of Customer Success

About the role

We win by design . We win by design. We consistently land and expand accounts, building playbooks, learning fast, and improving week over week. Our structure isn't fixed - we're looking for someone who can help us unlock the next stage of scale. This is a hybrid role based in the Bay Area, CA, with two days per week in our Walnut Creek headquarters. Here is what you are walking into: The business is growing incredibly fast, and we're doing it efficiently with top-quartile metrics. In 2025 we achieved 96% gross retention, 160% net retention, and 100% YoY growth. In 2026 we are working toward doubling revenue & logos. We want 75% of accounts using two or more products. By 2029, we'll surpass $100M in ARR and 1,000+ accounts. These are not stretch goals. They are the plan. You will lead a dynamic team across Account Management, Customer Enablement, and Technical Support. The talent is strong. The playbooks, operating cadence, segmentation model, and expansion framework are yours to build, shape, and scale. Professional Services sits within Engineering and plays an essential role in the customer journey. Success in this role will require strong cross-functional partnership and the ability to build alignment through influence, trust, and shared accountability. Our customers are utility directors, business owners, inspection operators, and civil engineers. They measure value in operational terms: footage coded, time saved, compliance achieved, cash flow improved, revenue growth, and pipes repaired or replaced before failure. This is a builder role, not a maintenance role. The team is already winning. In Q1, customer onboarding time was cut from 40 days to 25 in a single quarter. Churn was reduced to zero. A significant expansion pipeline was built relationship by relationship, largely sourced by the AM team itself. A couple Customers are self-serving their own onboarding for the first time in company history. We are looking for someone who knows how to take what is working and turn it into a repeatable, scalable system. Someone who can build the structure, operating rhythm, and leadership layer to match the talent already in the room.

Requirements

• We are not looking for the most obvious candidate on paper. We are looking for the right leader for this role, this stage, and this team.
• You earn respect through what you do, not what you have done. You lead by example, not by title. You are not above the details. You know the fastest way to lose a high-performing team is to arrive with all the answers. The fastest way to earn trust is to arrive curious.
• The Team
• You will have the opportunity to build the Customer Success organization: playbooks, structure, cadence, metrics, and partnership models.
• You will report directly to the CEO at the outset, with direct exposure to the decisions that matter most, and later transition under a CRO.
• You will join a gritty team, a high-impact VP of Ops, a product customers genuinely value, and a leadership team that prizes evidence, healthy debate, and execution over politics.
• You will have equity in a company with real unit economics, a credible path to $100M+ ARR, and a market tailwind that is not going away. America's infrastructure is aging. Regulatory pressure is increasing. This is not a nice-to-have product.
• The Interview Process
• We do not hire based on interviews alone. Our process includes a simulation: a realistic scenari

Benefits

Additional Information

About SewerAI Corporation SewerAI is transforming underground infrastructure management through AI-powered inspection and risk analysis. Our platform helps contractors, engineering firms, and utilities unlock valuable insights from sewer inspection data-turning hours of manual video review into actionable intelligence in minutes. After doubling our customer base over the past year, we're now entering an exciting phase of accelerated growth. The Question If Customer Success were yours to lead, what would you build?

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