Contact Centre Sales Advisor - Glasgow

Responsibilities

• Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription.
• Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package.
• Work in a target-based environment
• Training and Development:
• Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor.

Requirements

• Results-oriented with a strong enthusiasm for sales
• Exceptional at building rapport and connecting with people
• Skilled at identifying and addressing customer needs
• Creative in solving problems
• Eager to acquire new skills and knowledge
• The Benefits:
• There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster:
• Individual Lifestyle
• Free Sky TV, along with discounted broadband, Sky Glass and mobile
• Cashback and discounts across hundreds of retailers
• Discounts and offers on Sky products for friends and family
• Health and wellbeing
• Private healthcare and Digital GP via Aviva
• Dental and other healthcare options
• Subsidised onsite gym and discounts on external gyms
• Cycle to work scheme
• Financial wellbeing
• Sky pension plan and Life Assurance
• Annual Sharesave scheme and long service awards
• Where you'll work:
• Our Glasgow contact centre is on Alexandra Parade - getting here is easy with great transport links. Onsite you'll have access to a subsidised canteen, chill out area with Sky Q, table tennis and pool tables and an Xbox plus free tea and coffee.
• Inclusion:
• Why wait?
• Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.
• To find out more about working with us, search #LifeAtSky on social media.
• Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Benefits

Additional Information

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 8th June 2026 Salary: £26,428 per annum Site: Sky, 55 Douglas Street, Glasgow, G2 7NP Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Glasgow contact centre earning £26,428 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at sky? Share your experience