Senior Implementation Specialist

Responsibilities

• Work with clients to understand their business and workflow requirements. Assemble those requirements into project scope documents, functional specifications, change requests, and client support runbooks.
• Build project plan, supervise delivery and handle resources to ensure that projects are completed on time and to high quality.
• Contribute directly to the deployment and configuration of AlphaDesk for clients, and delivery of various implementation tasks.
• Keep clients updated on project status and risks, by leading regular project meetings and through proactive communication.
• Facilitate and conduct user training.
• Prioritize and determine solutions and make recommendations that are aligned with objectives and relevant constraints.
• Translate client requirements into tasks and functional specifications for development.
• Ensure quality is maintained and solution meets requirements. Chip in to test plans and conduct testing.

Requirements

• An undergraduate degree, preferably with a major in engineering, computer science, information technology, science, or equivalent experience
• At least 4 years' experience in a technical role, preferably in financial markets or investment management
• Experience working directly with internal/external clients
• Ability to communicate effectively with clients and colleagues
• Intricate understanding of buy side workflows for portfolio management, trading/settlement, reconciliation, accounting, and reporting.
• Solid grasp of Order and Portfolio Management Systems
• Ability to handle and prioritize numerous tasks and work independently
• Extraordinary teammate with a consultative approach to problem solving
• SQL knowledge
• Willingness to learning emerging technologies and new software
• Good time management skills, as well as an ability to work optimally under time constraints

Additional Information

The Senior Implementation Specialist role requires technical, project management, and leadership capabilities. The technical aspect includes collecting requirements, configuring AlphaDesk, supplying functional specifications and testing of solutions; both for new and existing clients. You will be responsible for client implementation projects and coordinating a team of specialists assigned to the implementation project. Together you are encouraged to ensure implementations are completed in a timely manner ensuring projects successfully go live on schedule. AlphaDesk is LSEG's Order and Portfolio Management Software. AlphaDesk develops and supports the software for hedge funds and asset managers globally. We are a complementary team with good technical skills, and the quality of our software and client services is at the core of our business. AlphaDesk is central to the buy side investment workflow. Our clients use AlphaDesk to manage and handle the trading, monitoring, and reporting of their investments. Clients value our consultative approach and ability to deliver high-quality implementations. We deploy AlphaDesk and integrate with their trading brokers, custodians and other third parties and services to enable straight through processing across the investment lifecycle. We are responsive and efficient in delivering implementations and it is one of the strengths of our overall offering. Our implementations team is responsible for our continued success in this area.

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