TikTok Shop - Fulfillment Centers Operations Associate, Merchant Support

Responsibilities

• Team Overview
• Manage daily inbound and outbound exceptions for Midwest/Southeast/South Region fulfillment centers
• Work closely with merchant team and quality team to resolve merchant or logistics issues within SLA targets.
• Partner with TT site managers and LSP POC to improve SOPs and achieve KPIs related to exception handling.
• Collaborate cross-functionally to gather merchant and LSP feedback and identify process improvement opportunities.
• Assist in designing and refining operational SOPs to enhance merchant experience. Assist to streamline and expedite current process
• Monitor each site's returns dwells and process. Collaborate cross-functionally to resolve within SLA.
• Monitor and analyze site performance metrics to ensure service levels are met or exceeded.
• Daily on-site supervision, monitoring the issues identified in the site.

Requirements

• Bachelor's degree or above.
• Experience in warehouse management, merchant success, or customer experience within a logistics framework, focusing on small and medium-sized one-piece dropshipping business
• E-commerce logistics experience is preferred
• Strong problem-solving skills with attention to detail.
• Experience in retail e-commerce logistics in warehouse setting
• Proven success in a fast-paced operational environment.
• Track record of effective collaboration with cross-functional teams.

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Company Intel

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