Technical Support Engineer - HMI

Requirements

• To thrive in this job, you'll need the following skills:
• Can observe and respond to people and situations and interact with others encountered in the course of work.
• Can learn and apply new information or skills.
• Must be able to read and interpret data, information, and documents.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Result driven-demonstrate ownership and accountability.
• Identifies bottlenecks and drives improvements.
• Demonstrate open, clear, concise and professional communication.
• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
• Other information
• Travel may be required up to 50% dependent on business need (Veldhoven, Netherlands; Taiwan; Hillsboro, US).
• International travel up to 6 weeks may be required for initial trainings on the equipment.
• This role requires communication with global stakeholders and on call responsibilities.
• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
• Occasionally lift and/or move up to 20 pounds.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• The current base annual salary range for this role is currently:
• $103,125-154,688
• All new ASML jobs have a minimum application deadline of 10 days.
• Inclusion and diversity
• ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It i

Benefits

Additional Information

Introduction The Customer Support Organization is responsible for the installation, qualification, upgrade, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform qualification, repair, upgrades, and maintenance for the customers within the specific region. As a Global Support Engineer, you will be responsible for 3rd Line hardware and software support for our HMI product line across the US and Europe. This team consists of 8 Global Support Engineers who partner and collaborate together to solve problems and provide quick solutions for many of our major customers. Role and responsibilities Research, diagnose, troubleshoot and solve Hardware and Software issues. Follow standard procedures to escalate unresolved Hardware and Software issues to designated internal stakeholders. Prepare accurate and timely reports and ensure proper recording and closure of all issues. Document tool issues, and develop the best-known-method(BKM) for troubleshooting cases. Share experiences to the team and contribute to the BKM system. Support Research & Development projects to improve system performance. Equipment installation based on manufacturing specification. Transfer new product knowledge to Field Service Engineers (1L and 2L). Supporting on-site introduction of new model machines and/or new platforms to our local customer service team and customer engineers. Manage and support new upgrades or commercial options for new and existing HMI systems. Education and experience Bachelors degree in a technical field Minimum 5 years' relevant work experience. Minimum 3 years experience diagnosing and troubleshooting HMI or similar capital equipment. Minimum 2 years' experience with stakeholder management and partnering with cross functional teams.

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